claude-code - 💡(How to fix) Fix [BUG] Plan upgrade payment fails — PaymentIntent voided immediately with `void_invoice` before confirm can complete [9 comments, 9 participants]

claude-code2026-05-04 11:05:59

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anthropics/claude-code#55982•Fetched 2026-05-05 06:01:14

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commented ×9subscribed ×5mentioned ×4labeled ×2

Error Message

actionable error — just a generic failure message. same error, confirming this is NOT a card or bank issue.

Error Messages/Logs

As documented in #55982, the underlying Stripe error is: "error": { #55982 — Same bug, documented Stripe error with full PaymentIntent log

Root Cause

Root Cause (from #55982)

Fix Action

Fix / Workaround

Log into claude.ai on an active Pro ($20/month) plan
Navigate to Settings → Billing
Initiate upgrade to Max ($100/month) plan
Enter card details and proceed through confirmation
Observe failure — payment never goes through

Code Example

Payment failed. Please try again later. If the problem persists,
contact support at https://support.anthropic.com/
---

## Root Cause (from #55982)

As documented in #55982, the underlying Stripe error is:


{
  "error": {
    "code": "payment_intent_unexpected_state",
    "type": "invalid_request_error",
    "message": "This PaymentIntent's mandate_data could not be updated 
    because it has a status of canceled.",
    "payment_intent": {
      "status": "canceled",
      "cancellation_reason": "void_invoice"
    }
  }
}

Related Issues
#55982 — Same bug, documented Stripe error with full PaymentIntent log
#50710 — Subscription stuck in broken state after failed payment
#45361 — Card approved by bank (3DS passed) but Stripe declines

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Preflight Checklist

I have searched existing issues and this hasn't been reported yet
This is a single bug report (please file separate reports for different bugs)
I am using the latest version of Claude Code

What's Wrong?

When attempting to upgrade from the Pro ($20/month) plan to the Max ($100/month) plan on claude.ai, the payment confirmation step fails immediately with no actionable error — just a generic failure message.

Multiple Visa cards from two different banks were attempted. All fail with the same error, confirming this is NOT a card or bank issue.

What Should Happen?

Upgrade from Pro → Max completes successfully. PaymentIntent remains in a confirmable state until the user finishes checkout.

Error Messages/Logs

Payment failed. Please try again later. If the problem persists,
contact support at https://support.anthropic.com/
---

## Root Cause (from #55982)

As documented in #55982, the underlying Stripe error is:


{
  "error": {
    "code": "payment_intent_unexpected_state",
    "type": "invalid_request_error",
    "message": "This PaymentIntent's mandate_data could not be updated 
    because it has a status of canceled.",
    "payment_intent": {
      "status": "canceled",
      "cancellation_reason": "void_invoice"
    }
  }
}

Related Issues
#55982 — Same bug, documented Stripe error with full PaymentIntent log
#50710 — Subscription stuck in broken state after failed payment
#45361 — Card approved by bank (3DS passed) but Stripe declines

Steps to Reproduce

Log into claude.ai on an active Pro ($20/month) plan
Navigate to Settings → Billing
Initiate upgrade to Max ($100/month) plan
Enter card details and proceed through confirmation
Observe failure — payment never goes through

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

2.1.141

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

This issue is still actively occurring as of May 2026. The $20/month Pro charge succeeds on the same cards, confirming the cards themselves are valid. The failure is specific to the upgrade flow. Reddit thread with same reports: https://www.reddit.com/r/ClaudeAI/comments/1sznoh9/payment_failure_resolution/ https://www.reddit.com/r/ClaudeAI/comments/1s1jrxk/upgrading_max_plan_but_not_recognized_for_session/

extent analysis

TL;DR

The most likely fix is to investigate and resolve the server-side issue causing the PaymentIntent to be voided prematurely due to void_invoice, allowing the payment confirmation step to complete successfully.

Guidance

Review server-side logs and webhooks to identify the process or condition causing the PaymentIntent to be canceled with cancellation_reason: void_invoice within 42 seconds of creation.
Verify that the payment confirmation flow is properly handling the PaymentIntent status and not attempting to update the mandate data after the PaymentIntent has been canceled.
Consider implementing a retry mechanism or a temporary workaround to handle cases where the PaymentIntent is canceled prematurely, such as resending the payment confirmation request after a short delay.
Investigate related issues (#50710, #45890, #45361) to determine if there are any common factors or patterns contributing to the problem.

Example

No code example is provided as the issue appears to be related to server-side configuration or webhook processing, which cannot be accurately represented in a code snippet without further information.

Notes

The root cause of the issue is likely a server-side configuration or webhook processing issue, rather than a client-side problem. Resolving this issue will require investigation and changes to the server-side infrastructure or payment processing workflow.

Recommendation

Apply a workaround, such as implementing a retry mechanism or delaying the payment confirmation request, to mitigate the issue until the underlying server-side cause can be identified and resolved. This will help to reduce the impact on users attempting to upgrade their plans.

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claude-code - 💡(How to fix) Fix [BUG] Plan upgrade payment fails — PaymentIntent voided immediately with `void_invoice` before confirm can complete [9 comments, 9 participants]

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Error Message

Error Messages/Logs

Root Cause

Root Cause (from #55982)

Fix Action

Fix / Workaround

Code Example

Preflight Checklist

What's Wrong?

What Should Happen?

Error Messages/Logs

Steps to Reproduce

Claude Model

Is this a regression?

Last Working Version

Claude Code Version

Platform

Operating System

Terminal/Shell

Additional Information

extent analysis

TL;DR

Guidance

Example

Notes

Recommendation

Still need to ship something?

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