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claude-code - 💡(How to fix) Fix [BUG] Pro account suspended 10+ days, no specific reason, official tools only, active subscription ignored

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Error Message

Error Messages/Logs

Code Example

Email from Anthropic: "Your account has been suspended due to a violation of our usage policy." No further details provided.
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My Claude Pro account has been suspended for over 10 days with no specific explanation. I received only a generic "violation of usage policy" email — no specific clause cited, no conversation identified, no evidence provided. Without knowing what was allegedly violated, it is impossible to contest or correct anything.

What Should Happen?

A paying Pro subscriber should not be suspended without a clear, specific reason and supporting evidence. If a suspension occurs, the user should be informed of exactly which policy was violated, with the relevant conversation or action identified.

Error Messages/Logs

Email from Anthropic: "Your account has been suspended due to a violation of our usage policy." No further details provided.

Steps to Reproduce

  1. Use Claude.ai official web app normally
  2. Use Claude Code in IDE (official Anthropic product)
  3. No third-party tools, no API misuse, no account sharing
  4. Account gets suspended with no prior warning
  5. Appeal submitted May 22nd via official form
  6. Status shows "Your case is next to be examined" since day one (static message)
  7. Decision estimated June 1st — active Pro subscription inaccessible meanwhile

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

Unknown — suspension occurred suddenly

Claude Code Version

Latest available at time of suspension

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

This issue is not isolated. Related existing issues: #57217 and others document the same pattern — automated enforcement without human review, no specific justification, and active paid subscriptions completely ignored during suspension. A pro-rata refund or credit for the inaccessible days has also not been addressed.

<img width="1156" height="560" alt="Image" src="https://github.com/user-attachments/assets/5d664606-1bd8-43c3-8ca5-64fb5cce6790" /> <img width="1128" height="401" alt="Image" src="https://github.com/user-attachments/assets/602c9961-819c-4940-bcc6-4add21c8ec68" /> <img width="1517" height="257" alt="Image" src="https://github.com/user-attachments/assets/f17219d4-83a9-4ea5-a9fb-fd0ade2d2663" />

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