claude-code - 💡(How to fix) Fix [BUG] Pro/Max account inaccessible after outage, /api/organizations 403, support loop, unresolved 60+ hours

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Summary

Paid Claude.ai subscription account became inaccessible following the recent platform outage. OAuth login succeeds, but /api/organizations returns 403, which causes the web and desktop apps to fail loading chats and workspace. iOS app is the only working surface. Issue has been reproduced across multiple devices and networks.

This is not a Claude Code runtime issue. I am filing here because the normal support channel (Fin AI Agent on support.claude.com) has repeatedly closed the loop without human review, and the publicly documented escalation path for individual subscribers does not appear to route to a human in practice.

What's broken

• OAuth flow: succeeds
• GET /api/organizations: 403
• Result: web app and desktop app cannot load chats or workspace
• iOS app: works (presumably because it uses a different auth/session path)

What I've tried

• Four separate support contacts via the Fin AI Agent over ~3 days
• Each contact closed with "a human will reach out" — none have
• Submitted HAR file and browser console logs through the support ticket
• Reproduced on multiple devices, multiple networks, fresh browsers

Compounding problem

I cannot cancel my subscription from the iOS app because the subscription was purchased through the web, not through the App Store. So I am locked out of the product AND locked out of the ability to stop billing on my own.

What I need

1. Account access restored (route to the auth / org provisioning team).

I have HAR logs, console output, account email, and ticket IDs ready to share privately with whoever picks this up. I am not including them in this public issue.

Acknowledgment

I understand this repo is for Claude Code. I'm opening here because (a) a similar issue (#57594) was filed two weeks ago for the same class of problem, and (b) the standard support channel is not reaching a human. Happy to move this wherever Anthropic prefers.

What Should Happen?

Account access restored (route to the auth / org provisioning team).

Error Messages/Logs

Steps to Reproduce

Was automatically logged out. Unable to log back in.

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

N/A

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response