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claude-code - 💡(How to fix) Fix [BUG] Pro subscription not recognized - "There's an issue with the selected model" for all models on Windows [2 comments, 2 participants]

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anthropics/claude-code#52569•Fetched 2026-04-24 06:03:39
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Error Message

Every model (Sonnet 4.6, Opus 4.7, Haiku) returns the same error.

Error Messages/Logs

  1. Error appears regardless of which model is selected via /model

Code Example

There's an issue with the selected model (claude-sonnet-4-6). 
It may not exist or you may not have access to it. 
Run /model to pick a different model.
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Claude Code does not work with any model when authenticated with a Claude Pro subscription. Every model (Sonnet 4.6, Opus 4.7, Haiku) returns the same error. The web interface at claude.ai works perfectly fine with the same account.

What Should Happen?

Claude Code should recognize the active Claude Pro subscription and allow using the included models without errors.

Error Messages/Logs

There's an issue with the selected model (claude-sonnet-4-6). 
It may not exist or you may not have access to it. 
Run /model to pick a different model.

Steps to Reproduce

  1. Install Claude Code: npm install -g @anthropic-ai/claude-code
  2. Run: claude auth login
  3. Sign in with Claude Pro account via browser
  4. Open Claude Code: claude
  5. Type any message
  6. Error appears regardless of which model is selected via /model

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

Yes — worked previously

Claude Code Version

2.1.118

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

Account email: [email protected] Plan: Claude Pro ($20/month) The dashboard shows "API Usage Billing" instead of recognizing the Pro subscription. Re-authentication and full config deletion did not resolve the issue. My Claude Pro subscription started yesterday (April 22, 2026) and Claude Code has never worked even once. This is my first day trying to use it and it's already broken. Very disappointing experience for a brand new paying customer.

extent analysis

TL;DR

The issue is likely due to the Claude Code not recognizing the Claude Pro subscription, and a potential workaround is to verify the subscription status and API usage billing configuration.

Guidance

  • Verify the subscription status on the Claude dashboard to ensure it is active and recognized.
  • Check the API usage billing configuration to see if it is correctly set up for the Claude Pro plan.
  • Try selecting a different model using the /model command to see if the issue is specific to one model or all models.
  • Consider reaching out to the Anthropic support team to investigate potential issues with the API or subscription recognition.

Example

No code snippet is provided as the issue seems to be related to configuration and subscription recognition rather than code.

Notes

The issue may be related to a regression in the Claude Code version 2.1.118, and it is recommended to monitor the issue tracker for any updates or fixes.

Recommendation

Apply workaround: Verify the subscription status and API usage billing configuration to ensure correct recognition of the Claude Pro subscription. This is recommended as the issue seems to be related to configuration and subscription recognition rather than a code issue.

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claude-code - 💡(How to fix) Fix [BUG] Pro subscription not recognized - "There's an issue with the selected model" for all models on Windows [2 comments, 2 participants]