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claude-code - 💡(How to fix) Fix [BUG] Promotional Extra Usage Credit banner disappeared [1 participants]

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anthropics/claude-code#46244•Fetched 2026-04-11 06:25:27
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I was offered the extra usage credit by Anthropic as I was using Pro during the qualifying period and had cancelled my account. I was about to use the free credit today but the banner has since mysteriously disappeared and I can no longer claim it - despite it supposedly expiring in 7 days!!

What Should Happen?

See above

Error Messages/Logs

Steps to Reproduce

See above

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

latest

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

extent analysis

TL;DR

  • The user should try to contact Anthropic support to reclaim the missing extra usage credit.

Guidance

  • Check the account settings or profile page for any mentions of the extra usage credit, as it may be accessible from there.
  • Look for any emails or notifications from Anthropic regarding the credit, as they may contain instructions on how to claim it.
  • If the credit is supposed to expire in 7 days, try to claim it again after a short period to see if the banner reappears.

Notes

  • The issue seems to be related to the Anthropic API and the user's account, rather than a code or technical problem.
  • Without more information or error messages, it's difficult to provide a more specific solution.

Recommendation

  • Apply workaround: Contact Anthropic support to reclaim the missing credit, as they may be able to assist with retrieving or re-issuing the credit.

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