claude-code - 💡(How to fix) Fix [Bug] /remote command not implemented or account not enabled (Max20) [1 comments, 2 participants]

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anthropics/claude-code#53374Fetched 2026-04-26 05:17:25
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Error Message

[{"error":"Error: NON-FATAL: Lock acquisition failed for /Users/samm/.local/share/claude/versions/2.1.119 (expected in multi-process scenarios)\n at mH6 (/$bunfs/root/src/entrypoints/cli.js:2736:2177)\n at E$8 (/$bunfs/root/src/entrypoints/cli.js:2736:1257)\n at processTicksAndRejections (native:7:39)","timestamp":"2026-04-25T22:18:21.578Z"}]

Code Example

[{"error":"Error: NON-FATAL: Lock acquisition failed for /Users/samm/.local/share/claude/versions/2.1.119 (expected in multi-process scenarios)\n    at mH6 (/$bunfs/root/src/entrypoints/cli.js:2736:2177)\n    at E$8 (/$bunfs/root/src/entrypoints/cli.js:2736:1257)\n    at processTicksAndRejections (native:7:39)","timestamp":"2026-04-25T22:18:21.578Z"}]

---

▸ unset DISABLE_TELEMETRY CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC
▸ grep -iE 'telemetry|nonessential' ~/.claude/settings.json*
▸ claude remote-control
Error: Remote Control is not yet enabled for your account.

---

! env|grep -iE 'telemetry|nonessential'
/remote
Unknown command: /remote

---

▸ claude auth status
{
  "loggedIn": true,
  "authMethod": "claude.ai",
  "apiProvider": "firstParty",
  "email": "redacted",
  "orgId": "redacted",
  "orgName": "redacted's Organization",
  "subscriptionType": "max"
}
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Bug Description

  • /remote does not work: Unknown command: /remote
  • $ claude remote-control results in Error: Remote Control is not yet enabled for your account.

Tried:

  • Always running the latest version (native installer)
  • Ensuring telemetry is enabled (one would hope that this should not be a requirement)
  • Logging out, in
  • Different machines

Env:

  • No proxy, AI gateway or custom endpoint
  • No managed settings
  • No CLAUDE_CODE_OAUTH_TOKEN or any other custom auth token used

Similar to #29513 #28816 #29164 #28278 (all which has been closed without a fix)

Environment Info

  • Platform: darwin
  • Terminal: ghostty
  • Version: 2.1.119
  • Feedback ID: 8c385999-f1f6-4d3a-8369-3446515cc385

Errors

[{"error":"Error: NON-FATAL: Lock acquisition failed for /Users/samm/.local/share/claude/versions/2.1.119 (expected in multi-process scenarios)\n    at mH6 (/$bunfs/root/src/entrypoints/cli.js:2736:2177)\n    at E$8 (/$bunfs/root/src/entrypoints/cli.js:2736:1257)\n    at processTicksAndRejections (native:7:39)","timestamp":"2026-04-25T22:18:21.578Z"}]
▸ unset DISABLE_TELEMETRY CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC
▸ grep -iE 'telemetry|nonessential' ~/.claude/settings.json*
▸ claude remote-control
Error: Remote Control is not yet enabled for your account.
! env|grep -iE 'telemetry|nonessential'
❯ /remote
❯ Unknown command: /remote
▸ claude auth status
{
  "loggedIn": true,
  "authMethod": "claude.ai",
  "apiProvider": "firstParty",
  "email": "redacted",
  "orgId": "redacted",
  "orgName": "redacted's Organization",
  "subscriptionType": "max"
}

extent analysis

TL;DR

The issue with /remote not working and Remote Control is not yet enabled for your account error may be related to account settings or telemetry requirements.

Guidance

  • Verify that Remote Control is enabled for the account by checking the account settings or contacting support.
  • Check if there are any specific requirements or restrictions for using Remote Control with the current subscription type (max).
  • Review the error message Error: Remote Control is not yet enabled for your account and the output of claude auth status to ensure that the account is properly configured.
  • Consider checking the official documentation or support channels for any known issues or limitations related to Remote Control.

Notes

The issue seems to be related to account settings or telemetry requirements, but the exact cause is unclear. The provided error messages and output do not indicate a clear technical issue with the installation or configuration.

Recommendation

Apply workaround: Contact support to verify Remote Control settings and requirements for the account, as the error message suggests that it may not be enabled.

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claude-code - 💡(How to fix) Fix [Bug] /remote command not implemented or account not enabled (Max20) [1 comments, 2 participants]