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claude-code - 💡(How to fix) Fix [BUG] Remote session (iOS app) disconnects when OS (windows) sleeps/locks the screen 10min system settings [1 participants]

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anthropics/claude-code#56127•Fetched 2026-05-05 05:57:31
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

When my windows session locks, all connected remote sessions in my iOS Claude app disconnects. If reactivate my windows session, everything comes back to normal.

What Should Happen?

This started to happen this weekend (sunday - 2026-apr-03)

Error Messages/Logs

Steps to Reproduce

Windows sleeps/locks (not manually) after 10 min (system config)

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.126

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

No response

extent analysis

TL;DR

The issue can likely be mitigated by adjusting the Windows system configuration to prevent the session from locking or sleeping, or by implementing a keep-alive mechanism in the Claude app.

Guidance

  • Investigate the Windows system settings to adjust the sleep/lock timeout or configure the system to remain active when idle.
  • Consider implementing a keep-alive mechanism in the Claude app to maintain the remote sessions even when the Windows session is locked.
  • Verify if the issue is specific to the Claude Code version 2.1.126 or if it persists across different versions.
  • Check the Anthropic API documentation to see if there are any recommendations for handling session persistence.

Example

No code snippet is provided as the issue does not contain sufficient technical details to create a relevant example.

Notes

The issue may be related to the Windows system configuration or the Claude app's handling of idle sessions. Further investigation is needed to determine the root cause.

Recommendation

Apply a workaround by adjusting the Windows system configuration to prevent the session from locking or sleeping, as the root cause is unclear and no fixed version is implied.

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claude-code - 💡(How to fix) Fix [BUG] Remote session (iOS app) disconnects when OS (windows) sleeps/locks the screen 10min system settings [1 participants]