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claude-code - 💡(How to fix) Fix [BUG] Soporte en Windows ARM - Cowork [1 comments, 2 participants]

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anthropics/claude-code#46069•Fetched 2026-04-11 06:29:47
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wilmarro2010-cmykwilmarro2010-cmyk
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github-actions[bot]github-actions[bot]wilmarro2010-cmykwilmarro2010-cmyk
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Error Message

2026-04-09 23:51:14 [error] [VM:start] Startup failed: Error: VM service not running. The service failed to start. at rot (C:\Program Files\WindowsApps\Claude_1.1617.0.0_arm64__pzs8sxrjxfjjc\app\resources\app.asar.vite\build\index.js:275:28688) 2026-04-09 23:51:14 [info] [VM:start] Skipping auto-reinstall (already attempted once)

Code Example

2026-04-09 23:51:14 [error] [VM:start] Startup failed: Error: VM service not running. The service failed to start.
    at rot (C:\Program Files\WindowsApps\Claude_1.1617.0.0_arm64__pzs8sxrjxfjjc\app\resources\app.asar\.vite\build\index.js:275:28688)
2026-04-09 23:51:14 [info] [VM:start] Skipping auto-reinstall (already attempted once)

---



---

2026-04-09 23:51:14 [error] [VM:start] Startup failed: Error: VM service not running. The service failed to start.
    at rot (C:\Program Files\WindowsApps\Claude_1.1617.0.0_arm64__pzs8sxrjxfjjc\app\resources\app.asar\.vite\build\index.js:275:28688)
2026-04-09 23:51:14 [info] [VM:start] Skipping auto-reinstall (already attempted once)
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

[BUG] Cowork VM service not running on Windows 11 ARM64 (HP, Snapdragon)

Preflight Checklist

  • I have searched existing issues and this hasn't been reported separately for this device
  • This is a single bug report
  • I am using the latest version of Claude Desktop

Environment

PropertyValue
DeviceHP (Snapdragon ARM64)
OSWindows 11
Claude Desktop version1.1617.0.0 arm64
ArchitectureARM64
SubscriptionMax

What's Wrong?

Cowork consistently fails to start with "VM service not running. The service failed to start." on a Windows 11 ARM64 device (HP with Snapdragon processor).

The VM bundle downloads successfully and the claudevm.bundle folder is created, but the VM service never starts.

Steps to Reproduce

  1. Install Claude Desktop (arm64) on Windows 11 ARM64
  2. Open Cowork
  3. Observe error: "No se pudo iniciar el espacio de trabajo de Claude — VM service not running. The service failed to start."

Log output (cowork_vm_node.log)

2026-04-09 23:51:14 [error] [VM:start] Startup failed: Error: VM service not running. The service failed to start.
    at rot (C:\Program Files\WindowsApps\Claude_1.1617.0.0_arm64__pzs8sxrjxfjjc\app\resources\app.asar\.vite\build\index.js:275:28688)
2026-04-09 23:51:14 [info] [VM:start] Skipping auto-reinstall (already attempted once)

Troubleshooting already attempted

  • Restarted Claude Desktop multiple times
  • Restarted the computer
  • Deleted claudevm.bundle folder and allowed re-download — same result
  • Used "Reinstall workspace" option from the app

Related issues

  • #40198 — Cowork VM fails on Samsung Galaxy Book4 Edge (Snapdragon)
  • #39636 — Cowork VM guest kernel never boots on Snapdragon X Plus
  • #30566 — VM not running on Snapdragon X Elite
  • #45549 — Cowork never initializes on HP Omnibook ARM64

Expected behavior Cowork workspace should start successfully on ARM64 devices.

What Should Happen?

que funcione de forma correcta cloude code

Error Messages/Logs

Steps to Reproduce

[BUG] Cowork VM service not running on Windows 11 ARM64 (HP, Snapdragon)

Preflight Checklist

  • I have searched existing issues and this hasn't been reported separately for this device
  • This is a single bug report
  • I am using the latest version of Claude Desktop

Environment

PropertyValue
DeviceHP (Snapdragon ARM64)
OSWindows 11
Claude Desktop version1.1617.0.0 arm64
ArchitectureARM64
SubscriptionMax

What's Wrong?

Cowork consistently fails to start with "VM service not running. The service failed to start." on a Windows 11 ARM64 device (HP with Snapdragon processor).

The VM bundle downloads successfully and the claudevm.bundle folder is created, but the VM service never starts.

Steps to Reproduce

  1. Install Claude Desktop (arm64) on Windows 11 ARM64
  2. Open Cowork
  3. Observe error: "No se pudo iniciar el espacio de trabajo de Claude — VM service not running. The service failed to start."

Log output (cowork_vm_node.log)

2026-04-09 23:51:14 [error] [VM:start] Startup failed: Error: VM service not running. The service failed to start.
    at rot (C:\Program Files\WindowsApps\Claude_1.1617.0.0_arm64__pzs8sxrjxfjjc\app\resources\app.asar\.vite\build\index.js:275:28688)
2026-04-09 23:51:14 [info] [VM:start] Skipping auto-reinstall (already attempted once)

Troubleshooting already attempted

  • Restarted Claude Desktop multiple times
  • Restarted the computer
  • Deleted claudevm.bundle folder and allowed re-download — same result
  • Used "Reinstall workspace" option from the app

Related issues

  • #40198 — Cowork VM fails on Samsung Galaxy Book4 Edge (Snapdragon)
  • #39636 — Cowork VM guest kernel never boots on Snapdragon X Plus
  • #30566 — VM not running on Snapdragon X Elite
  • #45549 — Cowork never initializes on HP Omnibook ARM64

Expected behavior Cowork workspace should start successfully on ARM64 devices.

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

1.1617.0.0 arm64

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

No response

extent analysis

TL;DR

The issue is likely related to compatibility problems with ARM64 architecture, and a potential workaround could be to investigate alternative virtualization solutions or wait for an update that addresses ARM64 support.

Guidance

  • Review related issues (#40198, #39636, #30566, #45549) to see if there are any common patterns or potential fixes that could be applied to this case.
  • Investigate if there are any known issues with the Snapdragon processor and ARM64 architecture that could be contributing to the problem.
  • Consider reaching out to the development team or support to report the issue and ask about potential workarounds or upcoming fixes for ARM64 support.
  • Check if there are any alternative virtualization solutions that could be used as a temporary workaround.

Example

No code example is provided as the issue seems to be related to a specific hardware and software configuration rather than a code-specific problem.

Notes

The issue seems to be specific to the ARM64 architecture and Snapdragon processor, and there are several related issues reported. It's possible that the problem is related to a lack of support for ARM64 in the current version of Claude Desktop.

Recommendation

Apply workaround: Wait for an update that addresses ARM64 support or investigate alternative virtualization solutions, as the issue is likely related to compatibility problems with the current architecture.

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#api#latency issue#model loading#dependency error#configuration error

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