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claude-code - 💡(How to fix) Fix [Bug] Stale remote environment persists across platforms after local purge attempts [1 comments, 2 participants]

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anthropics/claude-code#54266•Fetched 2026-04-29 06:31:53
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abhishekn-hexagonabhishekn-hexagon
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Code Example

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Bug Description Stale environment visible in /remote-env with path showing to C:/WINDOWS/system32. I am not able to purge it. I tried restarting the system, logging out of claude code on terminal. Deleting the projects keys from claude.json file in Users folder. Remove the project from Users/Claude folder. The location still shows up as a remote-control environment option in Claude code new session window on all platforms (desktop, mobile and even web app). Claude recommended that I contact support to make the support staff purge it server side. Please help.

Environment Info

  • Platform: win32
  • Terminal: windows-terminal
  • Version: 2.1.121
  • Feedback ID: d8cb2fb2-5006-43e8-83e7-ebd55692bb98

Errors

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TL;DR

The stale environment may require server-side purging by support staff to completely remove it from the remote-control environment options.

Guidance

  • Contact Claude support staff with the provided Feedback ID (d8cb2fb2-5006-43e8-83e7-ebd55692bb98) to request server-side purging of the stale environment.
  • Verify that the environment is removed from the Claude code new session window on all platforms (desktop, mobile, and web app) after the support staff have purged it.
  • Ensure that all local references to the project have been removed, including the project keys from the claude.json file and the project folder from the Users/Claude folder.

Notes

The issue seems to be related to a server-side configuration, and the provided error log is empty, which suggests that the problem may not be related to a specific error, but rather a stale environment that needs to be manually removed.

Recommendation

Apply workaround: Contact Claude support staff to request server-side purging of the stale environment, as this is the recommended course of action by Claude.

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#callback error#memory management#API rate limit#retriever error#indexing error

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