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claude-code - 💡(How to fix) Fix [BUG] Stale states causing deadlock issue in Claude Desktop [2 comments, 2 participants]

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anthropics/claude-code#50882•Fetched 2026-04-20 12:10:27
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Error Message

Finally, upon restarting Claude Desktop after this, the error:

Error Messages/Logs

Code Example

None available.
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

This is a Claude Desktop issue. I hit the limits on 'pro', elevated to 'max'. The desktop app did not accept the elevation and prompted a payment for excess use. The payment icon was displayed and the application deadlocked and did not respond any further. I finally had to use task manager to close the session.

Finally, upon restarting Claude Desktop after this, the error:

Failed to start Claude's workspace VM service not running. The service failed to start. Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

was reported by the application. It turns out the Claude service had been stopped (correctly) by the termination, but was not restarted on app load. I restarted it manually and the application worked.

What Should Happen?

Claude should not deadlock on excess payment.

Error Messages/Logs

None available.

Steps to Reproduce

  1. Elevate subscription to 'Max' from 'Pro' on a limiter lock.
  2. Review desktop status. If it is still locked, the session was not updated - the state is stale.
  3. Follow the request for a subsiduary 'excess' payment. Deadlock should occur.

I still got charged for the excess payment.

Claude Model

Opus

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

Version 1.3109.0 (35cbf6)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

Can I just use Claude to send the bug reports - free of charge preferably.

extent analysis

TL;DR

Manually restarting the Claude service after a deadlock caused by an excess payment prompt may resolve the issue temporarily.

Guidance

  • The deadlock on excess payment is likely due to the application not handling the payment flow correctly, leading to a service stop that isn't automatically restarted.
  • To verify if the issue is resolved, try reproducing the steps to reproduce and check if the application deadlocks again after manually restarting the Claude service.
  • Consider checking the application's payment handling logic to ensure it correctly updates the subscription status and restarts the necessary services.
  • If the issue persists, try reinstalling the workspace as suggested by the error message.

Example

No code snippet is provided as the issue doesn't contain specific code references.

Notes

The provided information lacks specific technical details about the payment handling logic and the service management, making it difficult to provide a definitive fix. The guidance provided is based on the symptoms described.

Recommendation

Apply workaround: Manually restarting the Claude service after a deadlock, as this has been shown to temporarily resolve the issue. This is recommended because it provides a immediate solution to the problem, although it may not address the underlying cause.

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