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claude-code - 💡(How to fix) Fix [BUG] Stucked loading screen on Deskop Claude [2 comments, 3 participants]

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anthropics/claude-code#53191•Fetched 2026-04-26 05:22:02
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

After log in my team account, a app showed me pricing, which is not correct, as team we have subscription, so i clicked on "return" and since then is my deskop app stucked on loading screen. I uninstalled app/reset app via Windows app explorer/closed in manager.

What Should Happen?

I want functionall deskop version

Error Messages/Logs

Steps to Reproduce

Log into account, go on subscriptions, return;

Claude Model

Not sure / Multiple models

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

1.4758.0.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

<img width="1506" height="994" alt="Image" src="https://github.com/user-attachments/assets/fe021564-1754-4c69-9621-dff992d48749" />

extent analysis

TL;DR

The desktop app may be stuck on the loading screen due to an issue with the subscription pricing display, and a potential workaround is to try clearing the app's cache or resetting its configuration.

Guidance

  • Try resetting the app's configuration or clearing its cache to see if it resolves the loading screen issue.
  • Verify that the subscription details are correctly configured and up-to-date in the team account.
  • If the issue persists, attempt to reproduce the problem with a different user account or subscription setup to isolate the cause.
  • Check for any available updates to the Claude Code version (currently 1.4758.0.0) in case a fix has been released.

Notes

The provided error logs are empty, which may limit the ability to diagnose the issue. The included image may contain relevant information, but its contents are not accessible in this format.

Recommendation

Apply workaround: Try clearing the app's cache or resetting its configuration, as this may resolve the loading screen issue without requiring an update to the Claude Code version.

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#api#network issue#logging issue#authentication issue#prompt issue

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claude-code - 💡(How to fix) Fix [BUG] Stucked loading screen on Deskop Claude [2 comments, 3 participants]