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claude-code - 💡(How to fix) Fix [BUG] Subscription Sync Issue With Desktop App [1 participants]

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anthropics/claude-code#57774•Fetched 2026-05-11 03:25:45
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  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Hi! I subscribed to Claud's Pro subscription plan a few hours ago. I downloaded the Claud's desktop app too and logged in using the same email address (i.e. [email protected]) . On the browser version it shows me Pro plan but on the desktop version it shows me Free plan. I have also tried conventional methods of signing out of the desktop app, quitting the app and also ended the task from the task manager to ensure it was completely shut down. then i also cleared cache memory and signed back into the desktop app. still it's showing a Free version.

As a proof I am attaching the screen shots too in this email. Please resolve this issue as soon as possible.

1- Browser version showing Pro Plan

<img width="1918" height="980" alt="Image" src="https://github.com/user-attachments/assets/82f57e9f-8db1-463d-b14e-29bb72cf0ad1" />

2- Desktop version still showing Free Plan

<img width="1497" height="994" alt="Image" src="https://github.com/user-attachments/assets/be68a9c8-e12b-4e5f-a7d9-3b332d3214c1" />

I even tried claude help in desktop app and emailed you guys on "[email protected]" but your AI support is pathetic and it do not understand and resolve the issue. i think you guys must consider human assistance in this area instead of relying of your AI system to resolve such customer support tickets/issues.

Regards, Mohsin Mujtaba Khan Email: [email protected]

What Should Happen?

I think it must automatically and instantly reflect the subscription plans both on desktop and browser version.

Error Messages/Logs

Steps to Reproduce

I think it must automatically and instantly reflect the subscription plans both on desktop and browser version.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

latest version (Do not know the version number as i am not this much of a technical person

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

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claude-code - 💡(How to fix) Fix [BUG] Subscription Sync Issue With Desktop App [1 participants]