claude-code - 💡(How to fix) Fix [Bug] Support chatbot stuck in loop with prompt leakage and unresponsive escalation [2 comments, 2 participants]

Bug Description I am stuck in a Fin AI support bot loop, I have contacted support many many many times with no help, here is the original email: I'm writing to request a refund for usage I was charged for during what appears to have been a service outage on 4/7/26.

During this period, I was experiencing repeated failures on prompts in my main project. I checked status.anthropic.com and it showed no active incident, so I assumed the issue was on my end. As a result, I spent a significant amount of time and money retrying prompts including going into extra usage trying to fix a problem that turned out to be an undisclosed outage on Anthropic's side.

Had the status page accurately reflected the outage in real time, I would have waited rather than retrying. The inaccurate status reporting directly caused the excess charges.

I've also had significant difficulty getting this resolved through the support chat, which has been looping and unresponsive, and is preventing me from opening new support conversations. During one session, the chat also displayed a visible prompt leak (internal system instructions were exposed in the UI) I have a screenshot provided below: No button.

So Fin is spinning, leaking prompts and context, I cannot start a new chat, and I am stuck today because I cannot afford to use any more extra usage, and my project got eaten by the outage yesterday.

I'm requesting:

1. A refund or account credit for the usage burned during the outage window
2. Escalation to a human agent, as the automated support has been unable to help

I've been a loyal Claude user and this has been a genuinely costly and frustrating experience. I'd appreciate a real resolution.

Thank you, Geoff

Environment Info

• Platform: darwin
• Terminal: vscode
• Version: 2.1.110
• Feedback ID: f8368a1f-a29f-42e2-a7da-8ac5f883058d

Errors

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