claude-code - 💡(How to fix) Fix [BUG] Unable to redeem Claude Code Pro gift subscription via shareable link – “Could not redeem gift code” error [1 comments, 1 participants]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

When attempting to redeem a Claude Code Pro gift subscription (3 months) via a shareable gift link, the recipient (logged into a free Claude account on the web) is presented with the correct gift page, but clicking "Redeem now" results in yellow error messages:

• "Could not redeem gift code. Please try again."
• "Could not redeem gift. You can try again."

All recommended troubleshooting steps (clearing cache/cookies, disabling extensions, incognito mode, switching browsers, no VPN) have been attempted, but the issue persists.
The direct redemption page (https://claude.ai/gift/redeem) also fails, showing "No gift code provided."

Note: The request ID req_011CZncxrT9vBryySriUPZg8 is from the JSON error response visible in the browser’s Developer Tools when the error occurs (see attached screenshot).

What Should Happen?

The recipient should be able to redeem the gift subscription via the shareable link without errors, and the gifted Claude Code Pro plan should be activated on their account.

Error Messages/Logs

"Could not redeem gift code. Please try again."
"Could not redeem gift. You can try again."

JSON error (from browser DevTools when the errors in the screenshot above appear):

{
  "type": "error",
  "error": {
    "type": "invalid_request_error",
    "message": "Could not redeem gift code. Please try again.",
    "details": {
      "error_visibility": "user_facing"
    }
  },
  "request_id": "req_011CZncxrT9vBryySriUPZg8"
}

Steps to Reproduce

1. Sender purchases a Claude Code Pro gift subscription (3 months) and receives a shareable gift link.
2. Recipient logs into their free Claude account on the web (claude.ai).
3. Recipient opens the shareable gift link in their browser.
4. Gift page loads, showing the correct gift details and "Redeem now" button.
5. Recipient clicks "Redeem now."
6. Error messages appear: " Could not redeem gift code. Please try again." and "Could not redeem gift. You can try again."
7. Troubleshooting steps (cache/cookies, extensions, incognito, different browsers, no VPN) do not resolve the issue.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

claude.ai as of 06-Apr-2026 12:55 UTC

Platform

Other

Operating System

Windows

Terminal/Shell

Other

Additional Information

• Screenshot of the error page (attached)
• Conversation ID of the gifting person chat with Claude support from claude.ai: 215473790727292
• Request ID: req_011CZncxrT9vBryySriUPZg8 (from browser DevTools JSON error)
• All troubleshooting steps attempted (listed above)
• Recipient’s attempted browsers'

details (e.g., Brave 1.88.138, Chromium 146.0.7680.178, Edge)

• No VPN, no mobile subscription, recipient is on Free plan

Below, please find screenshots of the parts of the gift creation and debugging process:

1. 260405_194657utc-gift_terms_choice.png

   <img width="818" height="855" alt="Image" src="https://github.com/user-attachments/assets/b01c0dee-e043-4749-893d-6b350dd451b7" />

2. 260406_121729utc-gift_link_ready_to_share.png

   <img width="1917" height="1076" alt="Image" src="https://github.com/user-attachments/assets/542fa1a4-34c5-47c4-b12c-bbc729e7bbd5" />

3. 260406_135311utc-support_bot_chat_escalation.png

   <img width="370" height="322" alt="Image" src="https://github.com/user-attachments/assets/24121a1c-ec1f-4449-a30e-661c1bf7b3ba" />

4. 260406_1322utc-SM_Fin_support_bot_chat.md