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claude-code - 💡(How to fix) Fix [BUG] Unable to upgrade to Max 20x

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Error Message

  1. Payment fails with the above error

Error Messages/Logs

Observe: "Payment failed. Please try again later." error appears Reproduced across multiple cards, browsers, and devices. The error is consistent and immediate.

Fix Action

Fix / Workaround

Steps to Reproduce

  1. Log into claude.ai with an active Pro subscription
  2. Navigate to Settings → Billing
  3. Attempt to upgrade to Max 20x
  4. Enter card details
  5. Payment fails with the above error

Code Example

Payment failed. Please try again later. If the problem persists, contact support at https://support.anthropic.com/
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Every attempt to upgrade from Pro to Max 20x on claude.ai fails with:

Payment failed. Please try again later. If the problem persists, contact support at https://support.anthropic.com/

Steps to Reproduce

  1. Log into claude.ai with an active Pro subscription
  2. Navigate to Settings → Billing
  3. Attempt to upgrade to Max 20x
  4. Enter card details
  5. Payment fails with the above error

What Should Happen?

The payment should be processed successfully and the account should be upgraded to the Max 20x plan, consistent with how other payment types (e.g., extra usage purchases) are handled on the same account.

Error Messages/Logs

Payment failed. Please try again later. If the problem persists, contact support at https://support.anthropic.com/

Steps to Reproduce

Log into claude.ai with an active Pro subscription Navigate to Settings → Billing Click "Upgrade" to Max 20x plan Enter valid card details Submit payment Observe: "Payment failed. Please try again later." error appears

Reproduced across multiple cards, browsers, and devices. The error is consistent and immediate.

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

N/A — This is a claude.ai billing issue, not a Claude Code CLI issue. Reporting here as it is the most actively monitored Anthropic repository.

Platform

Other

Operating System

Windows

Terminal/Shell

Other

Additional Information

No response

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claude-code - 💡(How to fix) Fix [BUG] Unable to upgrade to Max 20x