claude-code - 💡(How to fix) Fix [Bug] Unexpected usage limit reset cycle change from Monday to Friday [3 comments, 3 participants]

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anthropics/claude-code#49599Fetched 2026-04-17 08:36:37
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Bug Description I'm on a Claude Pro subscription. My weekly usage limit was scheduled to reset this upcoming Monday, with significant tokens remaining. Suddenly, it reset today (Friday, April 17, 2026) to a Friday cycle, causing me to lose those unused tokens.

Account details: [email protected] Previous reset: Mondays New reset: Fridays

Can you investigate, confirm if this is a bug, and restore the lost tokens? I had saved a lot of tokens so I can use them in bursts in this span of 3 days, but it got reset earlier. Who is accountable for this? I paid for those tokens, and your chatbot on Claude.ai is not doing a thing.

Environment Info

  • Platform: darwin
  • Terminal: iTerm.app
  • Version: 2.1.112
  • Feedback ID: 6f8c9967-e4fb-4ab3-8606-db84efcaa036

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TL;DR

The weekly usage limit reset unexpectedly from Monday to Friday, causing lost tokens, and investigating the cause and restoring the lost tokens is necessary.

Guidance

  • Investigate the subscription settings to confirm if the reset day was intentionally changed or if it was a bug.
  • Check the account history to see if there were any changes made to the subscription plan or settings that could have triggered the early reset.
  • Contact the Claude Pro support team to report the issue and request restoration of the lost tokens, providing the Feedback ID (6f8c9967-e4fb-4ab3-8606-db84efcaa036) for reference.
  • Review the terms of service to understand the token usage policy and any potential exceptions or limitations.

Notes

The issue seems to be related to the subscription settings or a potential bug in the system, but without more information, it's difficult to determine the exact cause.

Recommendation

Apply workaround: Contact the Claude Pro support team to report the issue and request restoration of the lost tokens, as they can investigate and resolve the issue directly.

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