claude-code - 💡(How to fix) Fix [BUG] Virtual Machine Platform not available" error on Cowork [1 comments, 2 participants]

I'm hitting the same "Virtual Machine Platform not available" error on Cowork. Clicking the prompt to enable the feature and restarting (twice) has not resolved it. Cowork tab shows the "Virtual Machine Platform not available" error immediately on launch. Restarting after enabling the feature makes no difference. Standard Claude chat works fine — only Cowork is affected.

Error Messages/Logs

TL;DR

The issue might be related to a platform detection bug, and providing logs or further diagnostics could help identify the root cause.

Guidance

• Review the related issues (#32004, #29887, #27420, and #27316) to see if any of the suggested fixes or workarounds apply to this case.
• Provide logs or further diagnostics to help the development team better understand the issue and potentially identify a fix.
• Verify that the Virtual Machine Platform and Windows Hypervisor Platform are correctly enabled and configured on the system.
• Consider reaching out to the development team or support for further assistance, as this issue appears to be affecting paying Pro users.

Notes

The issue seems to be a known problem, and the user is adding to the signal to help the development team prioritize a fix. The user is willing to provide logs or further diagnostics, which could aid in resolving the issue.

Recommendation

Apply workaround: The user can try to investigate the related issues and see if any of the suggested fixes or workarounds apply to their case, while also providing logs or further diagnostics to help the development team identify a fix.