claude-code - 💡(How to fix) Fix [BUG] VM Service not running. The Service failed to start. First download of the Desktop App. It has never worked [1 comments, 2 participants]

Error Messages/Logs

TL;DR

The issue might be resolved by troubleshooting the Virtual Machine service startup or exploring alternative virtualization settings.

Guidance

• Verify that the Virtual Machine Platform and Windows Hypervisor Platform are properly enabled and configured, as these are required for Claude Pro to function.
• Check the system event logs for any errors related to the VM service startup, which may provide more detailed information about the issue.
• Consider disabling and re-enabling Intel Virtualization Technology in the BIOS to ensure it is properly configured.
• If the issue persists, try restarting the system in safe mode or with minimal startup services to isolate any potential conflicts.

Notes

The provided information suggests that the user has already taken some troubleshooting steps, but the root cause of the issue remains unclear. Further investigation into the system configuration and event logs may be necessary to resolve the issue.

Recommendation

Apply workaround: The user should try troubleshooting the Virtual Machine service startup and exploring alternative virtualization settings, as the issue may be related to the system configuration rather than a bug in the Claude Pro software.