claude-code - 💡(How to fix) Fix [BUG] Wildly incorrect usage reporting in two different instances this week has severly impacted my workflow and am now uncertain what to trust. [1 comments, 2 participants]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Conversation with Anthropic Started on May 6, 2026 at 06:44 PM Pacific Time (US & Canada) time PDT (GMT-0700)

06:44 PM | Gambitron3000: Accept

06:44 PM | Fin AI Agent: Conversation ID for your records: 215474206108433

Let us know what your inquiry is about.

06:45 PM | Gambitron3000: Usage & Limits

06:45 PM | Fin AI Agent: Conversation ID for your records: 215474206108433

Go ahead and provide the details of your inquiry.

06:45 PM | Fin AI Agent: Hey! I'd be happy to help with usage and limits. Could you tell me a bit more about what you're looking to understand? For example:

• Are you hitting a usage limit and wondering when it resets?
• Want to know the difference between usage limits and length limits?
• Curious about how to get more usage?
• Asking about API rate limits? Let me know what specific aspect you're interested in!

Source: How do usage and length limits work? (https://support.claude.com/en/articles/11647753-how-do-usage-and-length-limits-work)

06:46 PM | Gambitron3000: It looks like my usage reset early. But there has been weirdness in the past so I want to verify what is oging on. I don't see an email about anything. Weekly reset was not supposed to be until tomorrow night around 10pm.

06:46 PM | Fin AI Agent: Hey Gambitron3000! I can help clarify what's happening with your usage reset. Your weekly limits actually reset on a rolling 7-day basis from when you first sent a prompt, not at a fixed time each week. So if you started using Claude last Wednesday around 10pm, your weekly limit would reset this Wednesday - not tomorrow night. The reset timing isn't related to your subscription date or any fixed weekly schedule. It's purely based on when you began your usage cycle. I can see you're on a Max 5x monthly plan, so you should have substantial usage limits. If you want to double-check your current usage status and see exactly when your next reset is scheduled, you can check your Settings > Usage page which shows your session and weekly limit progress. Does this timing make sense based on when you remember first using Claude this cycle?

06:47 PM | Gambitron3000: I got several warnings explicitly saying when my weekly reset was, which was tomorrow

06:47 PM | Fin AI Agent: I understand the confusion! There might be a discrepancy between what the warning messages showed and how the system actually works. Weekly limits reset on a rolling 7-day basis from when you first sent a prompt, not at a fixed time each week. The reset timing isn't tied to your subscription date or any fixed weekly schedule - it's purely based on when you began your usage cycle. If you're seeing usage reset earlier than the warning indicated, this could be due to:

• The warning message displaying an incorrect time
• Multiple usage cycles running simultaneously
• A system issue with the timing display You can check your actual usage status and reset times by going to Settings > Usage, which shows your session and weekly limit progress with accurate reset times. (https://support.claude.com/en/articles/9797557-usage-limit-best-practices) Since you received explicit warnings with a specific reset time that doesn't match what actually happened, this seems like it could be a display issue with the warning messages themselves.

Sources: Error reference - Claude Code Docs (https://code.claude.com/docs/en/errors) Usage limit best practices (https://support.claude.com/en/articles/9797557-usage-limit-best-practices)

06:47 PM | Fin AI Agent: Is that what you were looking for?

06:49 PM | Gambitron3000: no i WAS checking in settings > usage (after i figured out that is where to go) and the message was consistent: reset thursday at 10 (maybe 10:30) in the pm

06:49 PM | Fin AI Agent: That's definitely confusing when the Settings > Usage page showed a specific reset time that didn't match what actually happened. Weekly limits are supposed to reset on a rolling 7-day basis from when you first sent a prompt, not at a fixed time each week. The Settings > Usage page should show accurate reset times for both your session and weekly limits. (https://support.claude.com/en/articles/9797557-usage-limit-best-practices) Since you consistently saw Thursday at 10pm in Settings > Usage but your usage reset early, this sounds like a display bug where the interface showed incorrect timing information. The actual reset mechanism worked correctly (rolling 7-day basis), but the displayed countdown was wrong. You can verify your current usage status and see when your next reset is actually scheduled by checking Settings > Usage again - it should now show the correct timing based on your actual usage cycle. This type of display inconsistency with reset times has happened before, where the interface shows one time but the system operates on the correct rolling schedule.

Sources: Usage limit best practices (https://support.claude.com/en/articles/9797557-usage-limit-best-practices) Error reference - Claude Code Docs (https://code.claude.com/docs/en/errors)

06:49 PM | Fin AI Agent: Did that answer your question?

06:51 PM | Gambitron3000: I don't know what to trust anymore. Can I get a representative to contact me about my specific usage-is-always-a-mystery problem

06:51 PM | Fin AI Agent: I totally understand the frustration when the timing information keeps being inconsistent. Before we explore other options, can you help me understand a bit more about what's been happening? You mentioned "weirdness in the past" - have you noticed other patterns with your usage resets beyond this current situation? For example:

• Do the resets happen at unpredictable times regularly?
• Does the Settings > Usage page show different reset times when you check it at different moments?
• Are you seeing discrepancies between warning messages and what Settings > Usage displays? Getting a clearer picture of the pattern will help me figure out what might be going on with your account specifically.

06:52 PM | Gambitron3000: I had an issue that I already reported so I dont need to go in to it further again

06:52 PM | Fin AI Agent: I understand your frustration with the ongoing usage reset timing inconsistencies. Since you mentioned you've already reported this issue before, I can help you describe the current situation so we can work on resolving it directly. Could you tell me more about the pattern you're seeing? For instance:

• How often do the reset times shown in Settings > Usage differ from when resets actually happen?
• Are the displayed times consistently off by the same amount, or does it vary?
• Does this happen with both session and weekly limit resets? Getting these details will help me better understand what's happening with your account and find the best way to address the timing display issues you're experiencing.

06:56 PM | Gambitron3000: i told you what the issue was. I don't know when my weekly reset today, but it was sometime earlier today, not tomorrow night like i was explicitly told by checking settings usage and also getting warnings about being 93+ % in claude code. The other day the web version had a banner about the chat box which wasnt updating (or not as fast as the warninngs i was getting when I switched back over to claude code) but I already reported that. BIggest issue is I have hobbled my workflow thinking I needed to stretch until tomorrow night, but I wouldnt have wasted so much usage the other day if the web chat box banner had updated more accurately or often. So I wasted usage, then have been unneccasarily been limiting myself today and last night, it seems.

06:57 PM | Fin AI Agent: I hear you - that's really frustrating. You planned your workflow around the reset time shown in Settings > Usage and the warnings you got, but then it reset early. That's not how it should work. The discrepancy between what Settings > Usage displayed (Thursday 10pm reset) and when your usage actually reset (earlier today) sounds like a display bug. Your weekly limits reset on a rolling 7-day basis from when you first sent a prompt, and Settings > Usage should show accurate timing for those resets. (https://support.claude.com/en/articles/9797557-usage-limit-best-practices) You also mentioned the web version's banner wasn't updating as quickly as the Claude Code warnings - that kind of inconsistency across different surfaces (web vs Claude Code) makes it even harder to track where you actually stand. Since you've already reported the previous issue and now have this new instance with specific details (Settings showing Thursday 10pm, warnings at 93%+, but reset happening today instead), it would help to document:

• The exact time your usage actually reset today
• Screenshots of what Settings > Usage showed before the reset if you still have them
• Whether this early-reset pattern matches what happened before This pattern of incorrect timing displays affecting your workflow decisions is something that needs attention, especially since it's impacting how you manage your usage across multiple days.

Sources: Usage limit best practices (https://support.claude.com/en/articles/9797557-usage-limit-best-practices) Error reference - Claude Code Docs (https://code.claude.com/docs/en/errors)

06:57 PM | Fin AI Agent: Was this helpful in understanding what happened?

06:58 PM | Gambitron3000: I already said I dont know what time it reset. Sometime between this momrning and now.

06:59 PM | Fin AI Agent: I understand how frustrating this must be - having incorrect reset timing information that affects your workflow planning is a real problem that needs addressing. For this type of recurring technical issue with usage display accuracy, you can describe the specific problem you're experiencing so I can help you work through it directly. Since you mentioned this involves ongoing discrepancies between what Settings > Usage shows and when resets actually happen, documenting the pattern would be helpful:

• The specific times shown vs when resets actually occur
• Whether this affects both session and weekly limits
• How frequently the timing displays are incorrect There's currently an active incident affecting Claude Code and some GitHub-related features that might be related to display inconsistencies, though it's primarily focused on connection issues. The rolling 7-day reset system should work predictably from when you first sent a prompt, and the Settings > Usage page should show accurate timing. When there are consistent discrepancies like you're experiencing, it suggests a display bug that's impacting your ability to manage usage effectively. What specific details about the timing pattern would help clarify what's happening with your account?

06:59 PM | Gambitron3000: Get me a human asap this is going nowhere

06:59 PM | Fin AI Agent: I understand your frustration with the ongoing usage timing issues. Since you've already reported this problem before and are experiencing continued discrepancies between displayed reset times and actual resets, let me help you work through this directly. Can you share any additional details about when you first noticed these timing inconsistencies, or would you prefer to focus on documenting the current pattern to help resolve this?

07:00 PM | Gambitron3000: There is nothing else needs explaining. A human would know this. This is beyond something "that can be worked through"

07:00 PM | Fin AI Agent: I understand your frustration with this ongoing issue. Since you've already provided the details and this is a recurring problem that's affecting your workflow, let me help you document this properly so we can get it resolved. What would be most helpful - focusing on the current timing discrepancy or the broader pattern you've been experiencing?

07:01 PM | Gambitron3000: Nothing else needs explaining stop asking me for more info.

07:01 PM | Fin AI Agent: I understand you've explained the situation thoroughly and don't want to repeat yourself. I can see this timing issue is really impacting your workflow and needs to be addressed.

07:02 PM | Gambitron3000: Can you confirm with me that a human rep will be in touch?

07:02 PM | Fin AI Agent: I can't arrange for someone to contact you. I'm an AI assistant providing information based on our help documentation. I understand this usage timing issue is frustrating, especially since it's affecting your workflow planning. The discrepancy between what Settings > Usage displayed and when your reset actually occurred is a legitimate concern that's been documented. Your weekly limits reset on a rolling 7-day basis from when you first sent a prompt. The system should show accurate timing, so when there's a mismatch like you experienced, that's a problem worth noting. Since you've already reported the previous issue and now have this new instance with the same pattern, the details you've shared here are on record.

07:02 PM | Fin AI Agent: Did that answer your question?

Exported from Anthropic on May 6, 2026 at 07:03 PM Pacific Time (US & Canada) time PDT (GMT-0700)

What Should Happen?

Major inconsistencies in usage reported caused me to waste using when I thought I had substantial room, so I severly hampered my workflow/usage. Then a surprise weekly reset around 18 hours too early meant maybe I didn't have to slow down my usage at all. I don't know what to believe.

Error Messages/Logs

Steps to Reproduce

anthropic_2026_05_06_215474206108433.txt

Claude Model

Opus

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

2.1.132

Platform

Anthropic API

Operating System

Ubuntu/Debian Linux

Terminal/Shell

Xterm

Additional Information

/feedback in claude code is 401 erroring