ollama - 💡(How to fix) Fix Cannot copy/paste model files from PC A to B [2 comments, 2 participants]

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ollama/ollama#15362Fetched 2026-04-08 02:52:09
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Error Message

Error: selecting model: failed to pull gemma4:31b: max retries exceeded: EOF

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What is the issue?

I've downloaded gemma4:31b, tried to copy/paste model files from PC A to B. (C:\Users\Administrator.ollama\models) It has worked well before updating Ollama 0.20.2, but now no, suggesting me to download the model even though it is there.

PS C:\Users\Administrator> ollama

pulling manifest pulling 280af6832eca: 100% ▕██████████████████████████████████████████████████████████▏ 19 GB pulling 7339fa418c9a: 18% ▕██████████ ▏ 2.0 KB/ 11 KB Error: selecting model: failed to pull gemma4:31b: max retries exceeded: EOF Ollama 0.20.2

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

latest

extent analysis

TL;DR

The issue may be resolved by re-downloading the gemma4:31b model or checking the model file integrity after updating to Ollama 0.20.2.

Guidance

  • Verify that the model files were correctly copied from PC A to B, ensuring that the file paths and permissions are correct.
  • Try re-downloading the gemma4:31b model using the Ollama command-line interface to ensure that the model is properly installed and configured.
  • Check the Ollama documentation for any specific requirements or changes related to model management in version 0.20.2.
  • If the issue persists, try removing the existing model files and re-downloading them to ensure a clean installation.

Notes

The lack of information about the OS, GPU, and CPU may limit the ability to provide a more specific solution. Additionally, the empty log output does not provide any additional clues about the issue.

Recommendation

Apply workaround: Re-download the gemma4:31b model to ensure that it is properly installed and configured, as the update to Ollama 0.20.2 may have introduced changes to model management.

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ollama - 💡(How to fix) Fix Cannot copy/paste model files from PC A to B [2 comments, 2 participants]