claude-code - 💡(How to fix) Fix CCR runs hang indefinitely on 'Setting up a cloud container' step [1 comments, 2 participants]

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anthropics/claude-code#56007Fetched 2026-05-05 06:00:38
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Claude Code Routines (CCR) runs are hanging indefinitely at the 'Setting up a cloud container' step and cannot be cancelled from the web UI or API.

Root Cause

Claude Code Routines (CCR) runs are hanging indefinitely at the 'Setting up a cloud container' step and cannot be cancelled from the web UI or API.

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Description

Claude Code Routines (CCR) runs are hanging indefinitely at the 'Setting up a cloud container' step and cannot be cancelled from the web UI or API.

Steps to reproduce

  1. Create a CCR routine with environment ID env_01YcHT4vc5MPa2WpB2pzdr4h (Default / Anthropic Cloud)
  2. Trigger a manual run from the routines web UI
  3. Run enters 'Setting up a cloud container' stage and never progresses past it

Observed behaviour

  • Multiple runs stuck simultaneously (12:42 and 13:30 runs both hanging)
  • No way to cancel a stuck run from the web UI (no cancel button visible)
  • No cancel action available in the RemoteTrigger API
  • The routines detail page itself fails to load via direct deep link
  • Runs remain in 'Running' state indefinitely

Environment

  • CCR Environment ID: env_01YcHT4vc5MPa2WpB2pzdr4h
  • Environment type: anthropic_cloud (Default)
  • Date: 2026-05-04
  • Routine IDs affected: trig_015TFEKQz548sFqFjNkB1HZa

Impact

Routine has been disabled to prevent further stuck runs firing on schedule. Unable to test or validate the routine until this is resolved.

extent analysis

TL;DR

Investigate and potentially update the configuration or dependencies related to the 'Setting up a cloud container' step in the Claude Code Routines (CCR) environment to resolve the indefinite hanging issue.

Guidance

  • Verify the status of the cloud container setup process to identify any potential bottlenecks or errors that may be causing the hang.
  • Check the environment configuration, specifically the env_01YcHT4vc5MPa2WpB2pzdr4h environment, for any recent changes or updates that may be contributing to the issue.
  • Test the RemoteTrigger API to see if there are any underlying issues with the API itself that may be preventing cancellation of stuck runs.
  • Consider reaching out to support or checking the documentation for any known issues or workarounds related to the 'Setting up a cloud container' step.

Example

No code snippet is provided as the issue does not imply a specific code-related fix.

Notes

The issue may be related to a specific environment or configuration, and resolving the issue may require collaboration with the CCR support team or further investigation into the environment setup.

Recommendation

Apply workaround: Temporarily disable the routine and investigate the environment configuration to identify and resolve the root cause of the issue, as upgrading to a fixed version is not implied in the given information.

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claude-code - 💡(How to fix) Fix CCR runs hang indefinitely on 'Setting up a cloud container' step [1 comments, 2 participants]