claude-code - 💡(How to fix) Fix Claude: Fraud victim — 14 days no human response after initial support request — chargeback auto-suspension risk

I'm a victim of the documented Claude gift subscription fraud campaign (BleepingComputer May 10, 2026 — attackers stole session tokens via ClickFix attack abusing Claude shared chats, used them to purchase Gift Max subscriptions with no secondary auth required).

I raised a support ticket, was told it was escalated to the special billing team, and have had zero human response in 10 days. The Fin bot handled initial contact but cannot issue refunds and closed the loop prematurely.

Two issues for visibility

1. Support is broken for fraud cases Fraud victims are being told their case is escalated and then left in silence. Fin cannot resolve billing fraud — a human must intervene and isn't.

2. Chargeback auto-suspension risk for fraud victims Given the 10-day delay and a finite dispute window under consumer protection law, I filed a precautionary fraud dispute with my card issuer. I am now concerned Stripe's automated chargeback detection will flag and suspend my account before Anthropic's billing team acts — punishing a fraud victim the same as a bad actor. I cannot withdraw the dispute preemptively because my bank may reject the claim, leaving me with no recourse if Anthropic also declines to refund.

I am not trying to double-collect. If Anthropic refunds directly I will withdraw the dispute immediately in writing.

Account: [email protected] Existing ticket: [please add your ticket reference number]

If any Anthropic staff can flag this internally it would be appreciated.

Related public reporting on the campaign:

• BleepingComputer (May 10, 2026): https://www.bleepingcomputer.com/news/security/hackers-abuse-google-ads-claudeai-chats-to-push-mac-malware/
• Malwarebytes: https://www.malwarebytes.com/blog/news/2026/05/fake-claude-search-results-lure-mac-users-into-clickfix-attack
• Trend Micro: https://www.trendmicro.com/en_us/research/26/e/installfix-and-claude-code.html