codex - 💡(How to fix) Fix Codex App not even starting [8 comments, 7 participants]

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openai/codex#19332Fetched 2026-04-25 06:11:30
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7
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What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.422.21637 (2056)

What subscription do you have?

Enterprise

What platform is your computer?

Darwin 25.2.0 arm64 arm

What issue are you seeing?

<img width="2560" height="1411" alt="Image" src="https://github.com/user-attachments/assets/88d6e6ef-de52-4cf1-83f3-504f6b5329b1" />

App just gets stuck here without opening.

What steps can reproduce the bug?

Install new codex for macOS and open the app

What is the expected behavior?

No response

Additional information

No response

extent analysis

TL;DR

The issue might be resolved by checking the system configuration or compatibility with the latest macOS version, as the provided image suggests a loading screen freeze.

Guidance

  • Verify that the macOS version (Darwin 25.2.0) is compatible with the Codex App version (26.422.21637) to ensure there are no known issues.
  • Check the system logs for any error messages related to the Codex App to identify potential causes.
  • Try uninstalling and reinstalling the Codex App to ensure a clean installation.
  • If the issue persists, consider reaching out to the Enterprise support team for further assistance, as they may have additional troubleshooting steps or patches available.

Notes

The provided information lacks specific error messages or logs, making it challenging to pinpoint the exact cause. The issue might be related to the app's compatibility with the macOS version or a configuration issue.

Recommendation

Apply workaround: Try uninstalling and reinstalling the Codex App, as this may resolve any potential configuration issues or corrupted files.

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