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claude-code - 💡(How to fix) Fix Cowork & Claude Code Crashing - ARM64 Surface Laptop 7

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Cowork and Claude Code crash consistently with error code 3221225477 (0xC0000005 - Access Violation) on a Microsoft Surface Laptop 7 with Snapdragon X (ARM64) processor.

Error Message

Claude Code process exited with code 3221225477

Root Cause

Cowork and Claude Code crash consistently with error code 3221225477 (0xC0000005 - Access Violation) on a Microsoft Surface Laptop 7 with Snapdragon X (ARM64) processor.

Code Example

Claude Code process exited with code 3221225477

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Claude Code process exited with code 3221225477
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Bug Report: Cowork & Claude Code Crashing on ARM64 Surface Laptop 7

Summary

Cowork and Claude Code crash consistently with error code 3221225477 (0xC0000005 - Access Violation) on a Microsoft Surface Laptop 7 with Snapdragon X (ARM64) processor.

Device Specs

  • Device: Microsoft Surface Laptop 7th Edition
  • Processor: Snapdragon X 10-core X1P64100 @ 3.40GHz (ARM64)
  • OS: Windows 11 Home (Build 26200)
  • RAM: 16GB
  • Claude Code version: 2.1.145

Error Message

Claude Code process exited with code 3221225477

What Happens

  • Cowork crashes mid-task regardless of model (Opus 4.7 or Sonnet 4.6)
  • Clearing cache and restarting does not resolve it
  • Crashes happen consistently during longer agentic tasks
  • Claude Code also crashes independently
  • claude --version works fine (binary responds correctly)
  • Windows is fully up to date
  • No Claude-specific entries found in Windows Event Viewer
  • SecurityHealthService timeout errors found in System event log which may be related

Steps to Reproduce

  1. Open Cowork desktop app
  2. Start any agentic task (e.g. web browsing, file management)
  3. App crashes after a short time with the above error code

Additional Notes

Anthropic support confirmed this may be a Snapdragon X compatibility issue. The error code suggests an illegal instruction or memory access violation specific to this ARM64 architecture.

Happy to provide additional logs or information if needed.

What Should Happen?

Cowork and Claude Code should complete agentic tasks without crashing on ARM64/Snapdragon X processors.

Error Messages/Logs

Claude Code process exited with code 3221225477

Steps to Reproduce

  1. Open Cowork desktop app on Surface Laptop 7 (ARM64/Snapdragon X)
  2. Start any agentic task
  3. App crashes with error: Claude Code process exited with code 3221225477

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.145 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

No response

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