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openclaw - ๐Ÿ’ก(How to fix) Fix Feature: one-tap "Report this failure" flow from Telegram and other channels [1 participants]

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openclaw/openclaw#57312โ€ขFetched 2026-04-08 01:51:10
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When OpenClaw fails inside Telegram, Slack, Discord, webchat, or other channel surfaces, users should be able to report that failure from the same surface with one action instead of dropping to the terminal, tailing logs, and manually opening GitHub.

This is related to, but narrower and more concrete than, #45840 (/bug command). That issue is the generic bug-reporting UX request. This one is specifically about the failure path: when OpenClaw already knows a run just failed, it should offer an immediate channel-native way to turn that failure into a report.

Error Message

  • failure class / error name
  • sanitized recent error excerpt A Telegram conversation fails with an auth/runtime error such as:

Root Cause

The hardest time to get a useful bug report is when the product fails inside a secondary surface like Telegram. That is also exactly when OpenClaw has the best local context about what broke.

If the system can say "I failed, want me to package this into a report?" from the same channel, bug reporting becomes dramatically easier and more likely to happen.

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Summary

When OpenClaw fails inside Telegram, Slack, Discord, webchat, or other channel surfaces, users should be able to report that failure from the same surface with one action instead of dropping to the terminal, tailing logs, and manually opening GitHub.

This is related to, but narrower and more concrete than, #45840 (/bug command). That issue is the generic bug-reporting UX request. This one is specifically about the failure path: when OpenClaw already knows a run just failed, it should offer an immediate channel-native way to turn that failure into a report.

Problem

Current flow is high-friction exactly when users are already frustrated:

  1. A Telegram or other channel run fails
  2. The user sees something like:
    • Agent failed before reply
    • OAuth token refresh failed
    • Embedded agent failed before reply
  3. To report it, the user has to:
    • switch out of Telegram / the channel they were using
    • go to a terminal
    • inspect logs (openclaw logs --follow)
    • collect environment details
    • open GitHub manually and file an issue

That is too much context switching for a failure that OpenClaw already observed directly.

Proposal

When a channel-facing run fails, OpenClaw should offer a built-in Report this failure action.

Possible UX options:

  • Inline quick action/button in webchat
  • A suggested reply command in Telegram/Slack/Discord such as /report-failure
  • Automatic follow-up message after a failed run:
    • OpenClaw hit an internal failure. Reply with /report to send a draft bug report with sanitized diagnostics.

What should be auto-attached

OpenClaw already has or can cheaply capture most of this:

  • OpenClaw version
  • OS / architecture
  • channel type (telegram, slack, discord, webchat, etc.)
  • provider + model in use
  • failure class / error name
  • sanitized recent error excerpt
  • relevant session or lane identifier
  • recent gateway log excerpt around the failure
  • whether this happened before reply vs after partial output
  • whether the failure appears auth-related, transport-related, or tool-related

Important constraints

  • Secrets must be redacted by default
  • User should be able to preview/edit the draft before submit
  • Reporting should work even if the failing surface is not the CLI
  • This should not require the end user to have GitHub auth configured locally

Why this matters

The hardest time to get a useful bug report is when the product fails inside a secondary surface like Telegram. That is also exactly when OpenClaw has the best local context about what broke.

If the system can say "I failed, want me to package this into a report?" from the same channel, bug reporting becomes dramatically easier and more likely to happen.

Example motivating case

A Telegram conversation fails with an auth/runtime error such as:

  • OAuth token refresh failed for openai-codex
  • Agent failed before reply

From the user's perspective, the next step should not be "go open a terminal and reconstruct the incident manually." The next step should be a one-tap report flow from Telegram itself.

Relationship to existing issues

  • #45840 is the broader /bug request
  • This issue asks for a specific failure-triggered UX on channel surfaces, which could be implemented as part of #45840 or tracked separately

extent analysis

Fix Plan

To implement the Report this failure action, follow these steps:

  • Add a new endpoint to handle failure reports, e.g., /report-failure
  • Modify the existing error handling logic to trigger the report action when a channel-facing run fails
  • Implement a draft report generator that collects and sanitizes relevant information, such as:
    • OpenClaw version
    • OS / architecture
    • channel type
    • provider + model in use
    • failure class / error name
    • sanitized recent error excerpt
  • Create a preview/edit interface for the user to review and modify the draft report before submitting it
  • Integrate with GitHub API to submit the report without requiring local GitHub authentication

Example code snippet (in Python):

import os
import logging

# Define the report generator function
def generate_report(failure_data):
    report = {
        "openclaw_version": os.environ["OPENCLAW_VERSION"],
        "os_arch": os.uname(),
        "channel_type": failure_data["channel_type"],
        "provider_model": failure_data["provider_model"],
        "failure_class": failure_data["failure_class"],
        "error_excerpt": failure_data["error_excerpt"],
    }
    return report

# Define the report submission function
def submit_report(report):
    # Integrate with GitHub API to submit the report
    # ...
    pass

# Modify the error handling logic to trigger the report action
def handle_failure(failure_data):
    report = generate_report(failure_data)
    # Create a preview/edit interface for the user to review and modify the draft report
    # ...
    submit_report(report)

Verification

To verify that the fix worked, test the following scenarios:

  • Trigger a failure in a channel-facing run and verify that the Report this failure action is offered
  • Test the report submission process and verify that the report is successfully submitted to GitHub
  • Verify that the report contains the expected information and that secrets are properly redacted

Extra Tips

  • Ensure that the report generator and submission functions are properly secured to prevent sensitive information from being exposed
  • Consider implementing a rate limit on report submissions to prevent abuse
  • Provide clear documentation and guidance for users on how to use the Report this failure action and what information will be included in the report.

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openclaw - ๐Ÿ’ก(How to fix) Fix Feature: one-tap "Report this failure" flow from Telegram and other channels [1 participants]