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claude-code - 💡(How to fix) Fix Gift code Max entitlement removed after 2 days [1 comments, 2 participants]

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anthropics/claude-code#52425•Fetched 2026-04-24 06:07:36
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qingbenjiaren3306qingbenjiaren3306
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Error Message

Error Messages/Logs

Fix Action

Fix / Workaround

Access should not downgrade to Basic within a short period (e.g., 2 days) after successful gift redemption.

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I redeemed a Claude gift code via https://claude.ai/gift/redeem on April 21, 2026.

The Max access was activated successfully but downgraded to Basic after ~2 days (April 23, 2026).

Expected: 365-day Max access from gift redemption
Actual: Access reverted to Basic after 2 days

No billing issue or payment failure involved.

This appears to be an entitlement/access control issue.

What Should Happen?

Claude Code should correctly maintain the active Max entitlement after a valid gift code redemption for the full intended duration (365 days).

The user’s access level should remain as Max unless the entitlement expires or is explicitly revoked with proper notification.

Access should not downgrade to Basic within a short period (e.g., 2 days) after successful gift redemption.

Error Messages/Logs

Steps to Reproduce

  1. Go to https://claude.ai/gift/redeem
  2. Redeem a valid Claude gift code successfully on April 21, 2026
  3. Confirm that Claude Code shows Max access is active
  4. Continue using Claude Code normally
  5. After approximately 2 days (April 23, 2026), observe that the account access is downgraded from Max to Basic
  6. No user action, billing change, or subscription modification was performed during this period

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.118

Platform

Anthropic API

Operating System

Ubuntu/Debian Linux

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

extent analysis

TL;DR

The issue may be resolved by investigating and fixing the entitlement/access control logic in the Claude Code system to correctly maintain the active Max entitlement after a valid gift code redemption.

Guidance

  • Review the gift code redemption process and entitlement logic to ensure it correctly sets the Max access duration to 365 days.
  • Investigate the system's access control and entitlement management to identify why the Max access is being downgraded to Basic after 2 days.
  • Check for any scheduled tasks or cron jobs that may be resetting or updating user entitlements.
  • Verify that the issue is specific to the current version (2.1.118) and if it's a regression, check the changes made in recent updates.

Example

No code snippet is provided as the issue does not contain specific code references.

Notes

The issue seems to be related to the entitlement/access control logic, but without more information about the system's architecture and code, it's difficult to provide a more specific solution.

Recommendation

Apply workaround: Temporarily, the development team could manually extend the Max access duration for affected users until the root cause is identified and fixed, to prevent further downgrades.

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#api#orchestration issue#cache issue#memory leak#API versioning

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