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claude-code - 💡(How to fix) Fix Max 20 subscriber — Weekly token limit exhausted in 3 days due to repeated infrastructure failures (April 2026) [2 comments, 2 participants]

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anthropics/claude-code#54637•Fetched 2026-04-30 06:40:11
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I am a Claude Max 20 subscriber ($200/month). An entire week of professional development work has been destroyed by repeated infrastructure failures — and my weekly token limit is now nearly exhausted (90%) after just 3–4 days, not due to my usage, but due to YOUR infrastructure failures forcing repeated session restarts.

Support ticket filed: Conversation ID 215474107813955 — currently handled only by Fin AI bot with zero human response.

Root Cause

I am a Claude Max 20 subscriber ($200/month). An entire week of professional development work has been destroyed by repeated infrastructure failures — and my weekly token limit is now nearly exhausted (90%) after just 3–4 days, not due to my usage, but due to YOUR infrastructure failures forcing repeated session restarts.

Support ticket filed: Conversation ID 215474107813955 — currently handled only by Fin AI bot with zero human response.

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Summary

I am a Claude Max 20 subscriber ($200/month). An entire week of professional development work has been destroyed by repeated infrastructure failures — and my weekly token limit is now nearly exhausted (90%) after just 3–4 days, not due to my usage, but due to YOUR infrastructure failures forcing repeated session restarts.

Support ticket filed: Conversation ID 215474107813955 — currently handled only by Fin AI bot with zero human response.

Anthropic's Own Status Page Confirms the Failures

All of the following are documented on https://status.claude.com — these are Anthropic's own incident reports:

DateIncident
April 15, 2026Claude.ai, API, Claude Code fully down ~3 hours. 6,000+ users affected.
April 20, 2026Claude.ai major disruption — file uploads failing
April 22–23, 2026Structured outputs failures across API
April 28, 2026Major Outage — 12,000+ users affected, Claude.ai + Claude Code + API all down ~78 minutes

I was actively working through all of these incidents.

Impact on My Work

Each session failure forced a full context rebuild:

  • Load previous context → thousands of tokens wasted
  • Re-explain state to Claude → more tokens wasted
  • Attempt to resume work → session fails again → restart

Result:

  • ~20 hours of professional development time lost
  • Entire week of project progress erased and restarted multiple times
  • Weekly token limit hit 90% in 3–4 days (normally spreads across full week)
  • Monthly limit on track to be exhausted 2 weeks early
  • Sessions still slow and unresponsive as of April 29, 2026 — problem NOT resolved

Evidence

  • Screenshot: Claude Code dashboard showing 3 sessions in "Needs input" status (stuck/uncompleted), all from the same work period
  • Screenshot: Plan usage showing Weekly · all models at 90% with 1 day remaining to reset
  • Source: https://status.claude.com (Anthropic's own documentation of outages)

What I Am Requesting

Immediate (today):

  • Reset or restore weekly usage limit — I am paying $200/month for a service I currently cannot use

Compensation:

  1. Full refund of current billing period ($200)
  2. One additional month of Max 20 at no charge
  3. Token credit of 50,000 tokens for tokens burned by infrastructure failures
  4. Written acknowledgment from a human team member (not Fin) that these outages impacted my account

Escalation

Support email sent April 29, 2026 — Conversation ID 215474107813955.
Response received: only Fin AI bot. No human response.

If no human response within 24 hours, I will proceed with:

  • Public post on Reddit r/ClaudeAI and X @AnthropicAI
  • BBB complaint (Anthropic PBC, San Francisco)
  • FTC complaint via ReportFraud.ftc.gov
  • Chargeback via card provider ("Service Not Rendered")

This is not an isolated complaint — multiple GitHub issues document the same pattern of Max subscribers losing tokens and work time to infrastructure failures with no compensation:

  • #21601 — $440 refund request after WSL2 failures
  • #29289 — Extra Usage charges while service was unusable
  • #24727 — Usage meter showing incorrect values

extent analysis

TL;DR

The user is experiencing repeated infrastructure failures with Claude AI, resulting in wasted tokens and lost work, and is requesting a reset of their weekly usage limit and compensation for the issues.

Guidance

  • Review the support ticket (Conversation ID 215474107813955) and ensure it is being handled by a human team member, as the user has only received responses from the Fin AI bot.
  • Investigate the infrastructure failures documented on the Anthropic status page (https://status.claude.com) to identify the root cause of the issues and prevent future occurrences.
  • Consider providing a token credit or refund to the user, as their weekly token limit has been exhausted due to the infrastructure failures.
  • Respond to the user's support email and provide a written acknowledgment of the impact of the outages on their account.

Notes

The user has provided evidence of the issues, including screenshots and references to the Anthropic status page, which suggests that the problems are not isolated and have affected multiple users.

Recommendation

Apply a workaround by providing a token credit or refund to the user, as their weekly token limit has been exhausted due to the infrastructure failures, and ensure that the support ticket is being handled by a human team member to prevent further escalation.

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#api#training loop#device allocation#model download#tokenizer error

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claude-code - 💡(How to fix) Fix Max 20 subscriber — Weekly token limit exhausted in 3 days due to repeated infrastructure failures (April 2026) [2 comments, 2 participants]