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claude-code - 💡(How to fix) Fix [MODEL] Model dismisses valid contextual questions during active development session [1 comments, 2 participants]

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anthropics/claude-code#55060•Fetched 2026-05-01 05:47:16
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Preflight Checklist

  • I have searched existing issues for similar behavior reports
  • This report does NOT contain sensitive information (API keys, passwords, etc.)

Type of Behavior Issue

Other unexpected behavior

What You Asked Claude to Do

After completing a feature implementation (adding template-based message handling to re-engage conversations disabled by WhatsApp Business API inactivity timeout), I asked a directly related architectural question about how WhatsApp Business API account association works across devices.

What Claude Actually Did

Claude Code responded:

"This is a question about how WhatsApp Business API works, not about the code."

Expected Behavior

Claude Code should either:

  • Answer the question (it's relevant to the development context), or
  • Say it's not certain and suggest where to find the answer

Files Affected

Permission Mode

Accept Edits was ON (auto-accepting changes)

Can You Reproduce This?

Yes, every time with the same prompt

Steps to Reproduce

  1. Work on a feature involving a third-party API (in this case WhatsApp Business API)
  2. Complete the implementation
  3. Ask a contextual/architectural question about how that API behaves at runtime
  4. Observe that the model dismisses the question instead of answering or admitting uncertainty

Claude Model

Sonnet

Relevant Conversation

Impact

Critical - Data loss or corrupted project

Claude Code Version

2.1.123

Platform

Anthropic API

Additional Context

This response is unhelpful and condescending. It does not answer the question, does not say it doesn't know, and implies the user made a mistake by asking it — when in fact the question is entirely relevant to the feature just built.

What it should NOT do is tell the user what their question is or isn't about.

This behavior feels patronizing and breaks the flow of an active development session. Developers regularly ask questions that mix code, architecture, and third-party API behavior — that's normal software development. A tool that polices question categories instead of helping is counterproductive.

extent analysis

TL;DR

The Claude Code model should be updated or reconfigured to handle contextual questions about third-party APIs more effectively, providing helpful answers or suggestions instead of dismissive responses.

Guidance

  • Review the Claude Code documentation to see if there are any settings or configurations that can be adjusted to improve its handling of architectural or third-party API questions.
  • Test the model with different phrasings of the question to determine if the issue is with the specific wording or the context of the question.
  • Consider providing feedback to the model developers about the unhelpful response, as this behavior may be a limitation of the current model that needs to be addressed.
  • Evaluate if the Sonnet model is the best choice for the task at hand, or if another model might be more suitable for handling mixed code, architecture, and API behavior questions.

Example

No code snippet is provided as the issue is related to the model's behavior rather than a specific code implementation.

Notes

The issue seems to be related to the model's limitations in understanding the context of the question and its relevance to the development task at hand. The provided information does not specify a clear technical solution but highlights the need for improvement in the model's response to certain types of questions.

Recommendation

Apply workaround: The best course of action seems to be to find alternative ways to get the necessary information, such as consulting the WhatsApp Business API documentation directly or seeking help from a different source, until the model's behavior can be improved.

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claude-code - 💡(How to fix) Fix [MODEL] Model dismisses valid contextual questions during active development session [1 comments, 2 participants]