codex - 💡(How to fix) Fix Phone verification OTP not received (Pakistan) – unable to log in [1 comments, 2 participants]

This suggests a possible backend or regional delivery issue rather than user error

TL;DR

The issue with phone verification OTP not being received in Pakistan may be related to a backend or regional delivery issue, and a potential fix could involve investigating the SMS delivery service or implementing a fallback verification option.

Guidance

• Investigate the SMS delivery service used by the Codex platform to see if there are any issues with delivering messages to Pakistani phone numbers.
• Consider implementing a fallback verification option, such as WhatsApp or an email-based verification system, to provide an alternative for users who are not receiving OTPs via SMS.
• Review the phone number formatting and validation logic to ensure that it is correctly handling international formats, including the +92 format used in Pakistan.
• Check for any regional restrictions or carrier-specific issues that may be blocking the delivery of OTPs to Pakistani phone numbers.

Example

No code snippet is provided as the issue is more related to the backend service and configuration rather than a specific code implementation.

Notes

The issue seems to be affecting multiple users in Pakistan, suggesting a possible regional or backend issue rather than a user-specific problem. Further investigation is needed to determine the root cause and implement a fix.

Recommendation

Apply a workaround by implementing a fallback verification option, such as WhatsApp or email-based verification, to provide an alternative for users who are not receiving OTPs via SMS. This would allow users to complete the login process while the underlying issue with SMS delivery is being investigated and resolved.