codex - 💡(How to fix) Fix I purchased additional Codex credits but still can't use it. [1 comments, 2 participants]

What version of the Codex App are you using (From "About Codex" dialog)?

26.423.10653

What subscription do you have?

ChatGPT Plus

What platform is your computer?

Windows 11

What issue are you seeing?

After hitting my usage limit and following the in-app instructions to purchase more credits, the Codex App still shows the same usage limit error and will not let me continue:

You've hit your usage limit. Upgrade to Pro (https://chatgpt.com/explore/pro), visit https://chatgpt.com/codex/settings/usage to purchase more credits or try again at Apr 28th, 2026 4:13 PM.

My bank statement confirms a successful charge:

• Date: Apr 27, 2026, 11:30 AM
• Merchant: OPENAI* CHATGPT CREDIT +14158799686 CA
• Amount: $31.00 (Foreign Currency)

Despite this charge, the app still shows the original reset time (Apr 28th, 2026 4:13 PM) and does not let me use Codex.

Additionally, my OpenAI account now shows a Workspace that I did not intentionally create.

What steps can reproduce the bug?

1. Sign in to Codex App on Windows 11 with a personal OpenAI account (ChatGPT Plus, app version 26.423.10653).
2. Use Codex until the app shows the message: "You've hit your usage limit. Upgrade to Pro... visit https://chatgpt.com/codex/settings/usage to purchase more credits or try again at Apr 28th, 2026 4:13 PM."
3. Follow the in-app link to https://chatgpt.com/codex/settings/usage and purchase additional Codex credits ($31.00).
4. Confirm bank processes the charge: "OPENAI* CHATGPT CREDIT" $31.00 on Apr 27, 2026 at 11:30 AM.
5. Return to the Codex App and attempt to continue using it.
6. Observe that the app still shows the same "You've hit your usage limit... try again at Apr 28th, 2026 4:13 PM" message and does not allow continued use despite the successful payment.
7. Check OpenAI account and notice an unexpected Workspace account has been created without explicitly choosing to create one.

What is the expected behavior?

After successfully purchasing additional Codex credits with my personal OpenAI account, the Codex App should immediately recognize those new credits and allow me to continue using Codex without waiting for the original reset time.

No new Workspace should be created automatically unless I explicitly choose to create one. If a Workspace is created as part of the credits flow, the app should either:

• Clearly prompt me to switch to that workspace if that is where my new credits were applied, or
• Apply the credits directly to the personal account that was used to initiate the purchase.

Additional information

I intended to use Codex only under my personal OpenAI login and did not have or want a workspace account prior to this.

After purchasing $31 of Codex credits, the desktop app still reports that I have hit my usage limit and tells me to try again at Apr 28th, 2026 4:13 PM.

At the same time, my OpenAI account now shows a Workspace that I don't remember creating, and it's unclear whether my new credits are attached to that workspace or to my personal account.

I need the credits I just bought to be usable from the Codex App with my personal login, or clear guidance on how to connect the app to the context where the credits reside.