codex - 💡(How to fix) Fix Purchased credits not showing up and subscription renewal did not refresh my message allowance [1 comments, 2 participants]

The app says "You're out of Codex messages". On the web console it was first showing an error regarding credits balance. Logged out and logged in, then it now shows 0 credits. However, I purchased 1000 credits two days ago and I am sure I had more credits left. The web console does not show historical credit usage either, looking at the console it seems like I had not purchased any credits. Though on stripe I can see my payment went through and I was charged.

TL;DR

The user's credits are not being reflected correctly in the Codex App, despite a successful payment, suggesting a potential issue with credit synchronization or account data.

Guidance

• Verify the payment status on Stripe to confirm that the transaction was successful, as the user has already done.
• Check the Codex App's account settings or dashboard for any options to manually refresh or sync account data, which may resolve the credit display issue.
• Reach out to Codex support with the provided account email ([email protected]) and transaction details to investigate the discrepancy and potential data loss.
• Request that the support team check for any historical credit usage records or transaction logs that may help resolve the issue.
• Consider asking the support team about the expected timeframe for credit updates to reflect in the app after a purchase.

Notes

The issue seems to be related to the synchronization of credit data between the payment processor (Stripe) and the Codex App. Without direct access to the app's backend or database, it's challenging to provide a more specific solution.

Recommendation

Apply workaround: Reach out to Codex support for assistance, as they can investigate the issue and potentially manually update the user's credit balance or provide additional guidance on resolving the problem.