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claude-code - 💡(How to fix) Fix Session limits exhausted immediately post-April 15 outage — Max subscription (Claude Code) [1 comments, 2 participants]

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anthropics/claude-code#49201•Fetched 2026-04-17 08:48:02
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Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

<html> <body> <!--StartFragment--><p style="white-space: pre-wrap; margin-top: 0.1em; margin-bottom: 0.2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Subscription:</strong> Max</p><p style="white-space: pre-wrap; margin-top: 0.1em; margin-bottom: 0.2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Summary:</strong> Since the April 15, 2026 outage, sessions are hitting usage limits within 1-2 minutes of starting — before any substantive work is done. This was not happening before the outage.</p><p style="white-space: pre-wrap; margin-top: 0.1em; margin-bottom: 0.2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Data:</strong></p> Date | Sessions | Output Tokens | Session Duration | Files Modified -- | -- | -- | -- | -- Apr 13 (pre-outage) | 1 | 187,580 | 318 min, 18 messages | 36 Apr 14 (pre-outage) | 4 | ~50,684 | Substantive: 169 min | Normal Apr 15 (outage day) | 3 | 9,115 | <2 min each, 0 files | 0 <p style="white-space: pre-wrap; margin-top: 0.1em; margin-bottom: 0.2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Observed behavior:</strong></p><ul style="padding-inline-start: 2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li>Sessions on April 15 died in &lt;2 minutes with limit message</li><li>One session returned 0 output tokens ("is this limit issue fixed yet" — no response)</li><li>Two sessions aborted with 4,155 and 4,960 output tokens respectively on the first message</li><li>No files modified across all April 15 sessions</li><li>Limit counter does not appear to be resetting correctly between sessions</li></ul><p style="white-space: pre-wrap; margin-top: 0.1em; margin-bottom: 0.2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Hypothesis:</strong> The outage left the per-session (or per-day) usage limit counter in a corrupted or partially-consumed state that is not resetting correctly. Alternatively, the outage caused a billing/limit tracking bug where consumption is being over-counted.</p><p style="white-space: pre-wrap; margin-top: 0.1em; margin-bottom: 0.2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong></p><p style="white-space: pre-wrap; margin-top: 0.1em; margin-bottom: 0.2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Steps to reproduce:</strong></p><ol style="padding-inline-start: 2em; color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(0, 0, 0); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li>Be on Max subscription</li><li>Start a new Claude Code session post-April 15 outage</li><li>Send first message — session limit is immediately hit or exhausted within 1-2 turns</li></ol><!--EndFragment--> </body> </html>

What Should Happen?

I should expect to see a more normalized rate of consutmption of tokens like i experienced on the prior days Hypothesis:

Expected behavior: A fresh session on Max subscription should start with a full session token budget, not a pre-exhausted one.

Error Messages/Logs

Steps to Reproduce

Steps to reproduce:

Be on Max subscription Start a new Claude Code session post-April 15 outage Send first message — session limit is immediately hit or exhausted within 1-2 turns

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.109

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

No response

extent analysis

TL;DR

The issue can be temporarily mitigated by investigating the usage limit counter reset mechanism and ensuring it correctly resets between sessions, possibly by manually resetting the counter or adjusting the billing/limit tracking configuration.

Guidance

  • Investigate the usage limit counter reset mechanism to determine why it's not resetting correctly between sessions.
  • Review the billing/limit tracking configuration to ensure it's not over-counting consumption.
  • Test the session limit with a minimal input to see if the issue persists and to gather more information about the problem.
  • Consider reaching out to the development team or support for further assistance, as this issue appears to be a regression and may require a fix on their end.

Example

No code snippet is provided as the issue seems to be related to the internal workings of the Claude Code system and its interaction with the Anthropics API.

Notes

The provided information suggests that the issue started after the April 15 outage, indicating a potential correlation between the outage and the problem. However, without more detailed logs or error messages, it's challenging to provide a definitive solution.

Recommendation

Apply a workaround by manually monitoring and potentially adjusting the usage limit counter or billing/limit tracking configuration until a permanent fix is available from the development team.

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