codex - 💡(How to fix) Fix Support for Computer Use and Dictation in Vietnam [1 comments, 1 participants]

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openai/codex#20554Fetched 2026-05-02 05:38:21
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What version of the Codex App are you using (From “About Codex” dialog)?

26.429.20946 (2312)

What subscription do you have?

Codex Pro

What platform is your computer?

Darwin 25.4.0 arm64 arm

What issue are you seeing?

Accessing from Vietnam with Codex Pro.

  • No computer use
  • No dictation

I tried fully uninstalling codex app from my mac and deleting any app-related files. Tried logging out and logging in. Nothing enables computer use or dictation.

Another user from Vietnam has also mentioned the same issues - https://x.com/hiepnp1990/status/2048108647440629849

What steps can reproduce the bug?

I really do not know. Accessing from Vietnam with Codex Pro.

  • No computer use
  • No dictation

Screenshot of Settings page and Codex app version

<img width="2928" height="1832" alt="Image" src="https://github.com/user-attachments/assets/a34ece79-e061-4116-a674-775b8c2629af" />

Screenshot of the chat window

<img width="2926" height="1832" alt="Image" src="https://github.com/user-attachments/assets/30f1df71-a3c1-46f7-96a1-fb9646304d20" />

What is the expected behavior?

On Codex Pro, Computer Use and Dictation should be accessible from Vietnam.

Additional information

No response

extent analysis

TL;DR

The issue may be related to geographical restrictions or configuration specific to Vietnam, and investigating regional settings or reaching out to support could provide a workaround.

Guidance

  • Investigate if there are any known geographical restrictions for Codex Pro features in Vietnam.
  • Check the Codex App settings and account configuration for any region-specific options that might need adjustment.
  • Since another user from Vietnam is experiencing the same issue, it might be helpful to compare settings or reach out to them for more details.
  • Consider reaching out to Codex support for assistance, as they may have specific guidance for users in Vietnam.

Notes

The provided information does not include technical details about the Codex App's internal workings or specific error messages, which limits the ability to provide a precise fix. The issue seems to be related to the user's location rather than a universal app bug.

Recommendation

Apply workaround: Given the lack of technical details and the specificity of the issue to Vietnam, the best course of action seems to be to reach out to Codex support for personalized assistance, as they can provide guidance tailored to the user's location and subscription plan.

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