codex - 💡(How to fix) Fix Upgraded from Plus to Pro, and now Codex won't start [2 comments, 2 participants]

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openai/codex#17768Fetched 2026-04-15 06:28:45
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What version of the Codex App are you using (From “About Codex” dialog)?

Latest

What subscription do you have?

ChatGPT-Pro

What platform is your computer?

Windows

What issue are you seeing?

Codex won't start. Double-click it and it immediately closes (app window doesnt event load)

What steps can reproduce the bug?

Upgraded from Plus to Pro while Codex was running. Closed Codex. Tried to start Codex and it won't start. Tried logging out from web, and still see the same issue

What is the expected behavior?

Codex starts

Additional information

No response

extent analysis

TL;DR

Try restarting your computer to ensure all background processes related to Codex are properly terminated and then attempt to launch Codex again.

Guidance

  • Verify that no Codex processes are running in the background by checking the Task Manager after attempting to start the app.
  • Check for any error messages or logs that might be generated when Codex fails to start, which could provide more insight into the issue.
  • Consider uninstalling and then reinstalling Codex to ensure a clean start, especially since the issue began after a subscription upgrade.

Notes

The issue seems to be related to the upgrade process from Plus to Pro while the app was running, which might have caused a configuration or state issue that prevents the app from launching properly.

Recommendation

Apply workaround: Since the issue is likely related to the upgrade process and not explicitly stated as a known bug with a fixed version, attempting a restart and potentially a clean reinstall seems like the most straightforward approach to resolve the issue without waiting for further updates.

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