openclaw - 💡(How to fix) Fix WhatsApp media send reports success but attachment is never delivered (2026.4.8) [2 comments, 2 participants]

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openclaw/openclaw#63169Fetched 2026-04-09 07:57:34
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WhatsApp media sending appears broken in OpenClaw 2026.4.8 for at least one group chat flow. Text messages send successfully, but video/media sends are logged as Sent by the gateway while the recipient never receives the attachment.

Root Cause

WhatsApp media sending appears broken in OpenClaw 2026.4.8 for at least one group chat flow. Text messages send successfully, but video/media sends are logged as Sent by the gateway while the recipient never receives the attachment.

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Summary

WhatsApp media sending appears broken in OpenClaw 2026.4.8 for at least one group chat flow. Text messages send successfully, but video/media sends are logged as Sent by the gateway while the recipient never receives the attachment.

Environment

  • OpenClaw: 2026.4.8
  • Channel: WhatsApp
  • WhatsApp account status: OK / linked
  • Observed in a WhatsApp group chat
  • Host: macOS

What works

  • Plain text send works correctly

What fails

  • Video/media send reports success in gateway logs
  • Recipient never receives the attachment

Reproduced with

  1. message(action=send, filePath=...)
  2. Direct media send (media=...)

Expected behavior

If the gateway reports the message as sent, the recipient should receive the attached media.

Actual behavior

Gateway logs show successful send, but the recipient receives no media.

Notes

This looks like a WhatsApp media regression rather than a file-specific issue, since the failure reproduces across both filePath and direct media send paths.

Useful log signal

The gateway logged outbound WhatsApp sends as successful, for example:

  • [whatsapp] Sending message -> ...
  • [whatsapp] Sent message ...

But the receiving chat never displayed the attached video.

extent analysis

TL;DR

Investigate the WhatsApp media handling in OpenClaw 2026.4.8 to identify and potentially fix the regression causing sent media to not be received by recipients.

Guidance

  • Review the gateway logs for any discrepancies between the reported successful sends and actual recipient receipts, focusing on the [whatsapp] Sending message -> ... and [whatsapp] Sent message ... log signals.
  • Verify that the issue persists across different types of media (e.g., images, videos, documents) to confirm it's a WhatsApp media regression rather than a file-specific issue.
  • Check for any recent changes or updates in the WhatsApp API or OpenClaw's WhatsApp integration that could be causing the regression.
  • Test media sending in a one-on-one chat to see if the issue is specific to group chats or occurs in all WhatsApp conversations.

Example

No specific code example is provided due to the lack of detailed implementation information in the issue.

Notes

The solution may involve updating OpenClaw to a version where the WhatsApp media regression is fixed, if such a version exists, or applying a workaround specific to the identified cause of the issue.

Recommendation

Apply a workaround, as the issue suggests a regression in WhatsApp media handling that may require a specific fix or temporary solution until an updated version of OpenClaw is available that addresses the problem.

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FAQ

Expected behavior

If the gateway reports the message as sent, the recipient should receive the attached media.

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