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claude-code - 💡(How to fix) Fix [BUG] Account suspended after Claude Code CLI usage — appeal pending 3+ weeks with no response [1 participants]

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anthropics/claude-code#51670•Fetched 2026-04-22 07:56:01
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Error Message

Error Messages/Logs

Code Example

Email from Anthropic (March 17, 2026):
"An internal investigation of suspicious signals associated with 
your account indicates a violation of our Usage Policy."
No specific violation was identified or communicated.
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My account ([email protected]) was suspended in mid-March 2026. I have submitted an appeal on March 17 and two follow-ups, but received zero response from a human after 3+ weeks.

Primary usage: Claude Code CLI (claude command in terminal), multiple terminal sessions for documentation and Python scripting. Plan: $200/month Claude Code Max.

Likely trigger: automated flagging of parallel CLI sessions + occasional VPN + billing issue during plan switch ($200→$100).

Appeal Conversation ID: 215473520925234 Requesting: human review of account activity.

What Should Happen?

Legitimate paying customers using official Claude Code CLI should not be banned by automated systems without human review or explanation.

Error Messages/Logs

Email from Anthropic (March 17, 2026):
"An internal investigation of suspicious signals associated with 
your account indicates a violation of our Usage Policy."
No specific violation was identified or communicated.

Steps to Reproduce

  1. Subscribe to Claude Code Max ($200/month plan)
  2. Use Claude Code CLI (claude command) in multiple terminal sessions
  3. Occasionally use VPN for privacy
  4. Payment fails during plan downgrade ($200 → $100)
  5. Account gets suspended with no specific reason given
  6. Submit appeal — receive no human response for 3+ weeks

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

unknown (account suspended, cannot run claude --version)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

Appeal Conversation ID: 215473520925234 Three attempts to contact support: March 17, March 22, April 4. Zero response from a human agent. Account email: [email protected]

extent analysis

TL;DR

The account suspension is likely due to automated flagging of parallel CLI sessions and billing issues, and a human review of account activity is necessary to resolve the issue.

Guidance

  • The user should provide more information about the billing issue during the plan switch to help identify the root cause of the suspension.
  • The user can try to contact Anthropic support again, referencing the Appeal Conversation ID (215473520925234) and providing detailed information about their usage and billing history.
  • The user may want to consider reaching out to Anthropic support through alternative channels, such as social media or a different email address, to try to get a human response.
  • The user should review the Claude Code Usage Policy to understand what specific actions may have triggered the automated flagging and suspension.

Example

No code snippet is provided as this issue is related to account suspension and billing, rather than a code-specific problem.

Notes

The issue lacks information about the specific billing issue during the plan switch, which may be a crucial factor in the account suspension. Additionally, the user's usage of VPN and multiple terminal sessions may be contributing factors, but more information is needed to determine the root cause.

Recommendation

Apply workaround: The user should try to contact Anthropic support again and provide detailed information about their usage and billing history to try to get a human review of their account activity. This is because the automated system has flagged the account without providing a specific reason, and human review is necessary to resolve the issue.

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claude-code - 💡(How to fix) Fix [BUG] Account suspended after Claude Code CLI usage — appeal pending 3+ weeks with no response [1 participants]