claude-code - 💡(How to fix) Fix [BUG] Claude Code on macOS does not recognize active iOS Apple-billed Max subscription, login succeeds but CLI says account has no access [1 comments, 2 participants]

$ claude --version Claude Code v2.1.101

$ claude auth status { "loggedIn": true, "authMethod": "claude.ai", "apiProvider": "firstParty", "email": "[email protected]", "orgId": "3c5a99e3-55fa-48de-b073-f4852bd3e820", "orgName": "[email protected]'s Organization", "subscriptionType": "max" }

$ python3 - <<'PY' import json, os p = os.path.expanduser("~/.claude.json") with open(p) as f: data = json.load(f)

print("hasAvailableSubscription =", data.get("hasAvailableSubscription"))

oauth = data.get("oauthAccount", {}) print("billingType =", oauth.get("billingType")) print("subscriptionCreatedAt =", oauth.get("subscriptionCreatedAt")) print("organizationName =", oauth.get("organizationName")) PY

hasAvailableSubscription = False billingType = apple_subscription subscriptionCreatedAt = 2026-03-06T02:02:42.966595Z organizationName = [email protected]'s Organization

Interactive CLI behavior:

$ claude Claude Code v2.1.101

❯ hi

⏺ Your account does not have access to Claude Code. Please run /login.

I also previously saw:

Please run /login · API Error: 401 {"type":"error","error":{"type":"authentication_error","message":"Invalid authentication credentials"}}

even though a subsequent login reported success.

TL;DR

The issue is likely due to a mismatch in recognizing the active Claude Max subscription billed through the iOS App Store, and a potential fix involves ensuring consistent subscription entitlement recognition across different platforms.

Guidance

• Verify that the Claude Code version is up-to-date, as the issue might be resolved in a newer version, although the user is already on version 2.1.101.
• Check the ~/.claude.json file for any inconsistencies in the subscription information, particularly the hasAvailableSubscription and billingType fields.
• Try resetting the Claude Code configuration by deleting the ~/.claude.json file and then logging in again with claude auth login to see if the issue persists.
• If the problem is specific to Apple App Store billed subscriptions, consider reaching out to the Claude support team for further assistance, as this might be a known issue or require additional troubleshooting steps specific to this billing method.

Example

No specific code snippet is provided as the issue seems related to configuration and subscription recognition rather than a code-level problem.

Notes

The issue appears to be specific to the interaction between Claude Code CLI on macOS and subscriptions billed through the iOS App Store. The fact that claude auth status shows a valid subscription but the local state does not recognize it as available suggests a potential bug in handling subscription entitlements across different platforms.

Recommendation

Apply a workaround by trying to reset the configuration and re-login, as this might temporarily resolve the issue until a more permanent fix is available. If the problem persists, contacting the Claude support team for further assistance is recommended, especially since this issue seems specific to a particular billing method and platform combination.