claude-code - 💡(How to fix) Fix [BUG] Claude Desktop Cowork hangs on launch and crashes on macOS 26.3.1 (Apple Silicon) [1 comments, 2 participants]

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anthropics/claude-code#47644Fetched 2026-04-14 05:44:31
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Error Message


Translated Report (Full Report Below)

Process: chrome_crashpad_handler [4028] Path: /Applications/Claude.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Helpers/chrome_crashpad_handler Identifier: chrome_crashpad_handler Version: ??? Code Type: ARM-64 (Native) Role: Unspecified Parent Process: launchd [1] Coalition: com.anthropic.claudefordesktop [683] Responsible Process: Claude [635] User ID: 501

Date/Time: 2026-04-13 13:38:38.3023 -0400 Launch Time: 2026-04-13 13:38:38.2923 -0400 Hardware Model: Mac16,6 OS Version: macOS 26.3.1 (25D2128) Release Type: User

Crash Reporter Key: CFC978C4-D273-E483-3465-192AE3990C73 Incident Identifier: 958DD00E-B4D9-4FA2-BB71-04F5DDAF5C1B

Time Awake Since Boot: 220 seconds

System Integrity Protection: enabled

Triggered by Thread: 0, Dispatch Queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000001, 0x0000000104d8c0d8

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 chrome_crashpad_handler 0x104d8c0d8 CrashpadHandlerMain + 137220 1 chrome_crashpad_handler 0x104d57610 logging$internal$cxxbridge1$init_rust_log_crate + 20304 2 chrome_crashpad_handler 0x104d94fc8 CrashpadHandlerMain + 173812 3 chrome_crashpad_handler 0x104d94fe0 CrashpadHandlerMain + 173836 4 chrome_crashpad_handler 0x104d6187c logging$internal$cxxbridge1$init_rust_log_crate + 61884 5 chrome_crashpad_handler 0x104d6b798 CrashpadHandlerMain + 3780 6 chrome_crashpad_handler 0x104d6a9c4 CrashpadHandlerMain + 240 7 dyld 0x1986a1d54 start + 7184

Thread 1: 0 CoreFoundation 0x198ab1338 __CFBasicHashRehash + 1712 1 CoreFoundation 0x198ab0944 __CFBasicHashAddValue + 104 2 CoreFoundation 0x198acbb00 CFBasicHashAddValue + 416 3 CoreFoundation 0x198acb8f4 CFDictionaryAddValue + 208 4 CoreServicesInternal 0x19cd2b3e0 _RegisterFilePropertyProvider + 216 5 LaunchServices 0x199002b8c _LSRegisterFilePropertyProvider + 284 6 CoreServicesInternal 0x19cd552a0 invocation function for block in initGlobalsOnce() + 416 7 libdispatch.dylib 0x1988c8ad4 _dispatch_client_callout + 16 8 libdispatch.dylib 0x1988b1a60 _dispatch_once_callout + 32 9 CoreServicesInternal 0x19cd550f8 initGlobalsOnce() + 36 10 CoreServicesInternal 0x19cd4fd28 _FileCacheGetForURL(__CFURL const*, void*) + 44 11 CoreServicesInternal 0x19cd2af6c _FSURLCopyResourcePropertyForKeyInternal(__CFURL const*, __CFString const*, void*, void*, __CFError**, unsigned char) + 68 12 CoreFoundation 0x198aec7d4 CFURLCopyResourcePropertyForKey + 108 13 CoreFoundation 0x198c4d178 -[NSURL getResourceValue:forKey:error:] + 104 14 Foundation 0x19a32a518 _NSDirectoryContentsFromCFURLEnumeratorError + 120 15 Foundation 0x19a7b02c0 _FileManagerImpl.contentsOfDirectory(atPath:) + 1524 16 Foundation 0x19a7a71c4 @objc _NSFileManagerBridge.contentsOfDirectory(atPath:) + 92 17 chrome_crashpad_handler 0x104d62940 logging$internal$cxxbridge1$init_rust_log_crate + 66176 18 chrome_crashpad_handler 0x104d62860 logging$internal$cxxbridge1$init_rust_log_crate + 65952 19 chrome_crashpad_handler 0x104d68d48 logging$internal$cxxbridge1$init_rust_log_crate + 91784 20 chrome_crashpad_handler 0x104d62f98 logging$internal$cxxbridge1$init_rust_log_crate + 67800 21 chrome_crashpad_handler 0x104daed30 CrashpadHandlerMain + 279644 22 libsystem_pthread.dylib 0x198a6bc08 _pthread_start + 136 23 libsystem_pthread.dylib 0x198a66ba8 thread_start + 8

Thread 2: 0 libsystem_kernel.dylib 0x198a28bc8 semaphore_timedwait_trap + 8 1 libdispatch.dylib 0x1988e3c8c _dispatch_sema4_timedwait + 64 2 libdispatch.dylib 0x1988b0f08 _dispatch_semaphore_wait_slow + 76 3 chrome_crashpad_handler 0x104d63024 logging$internal$cxxbridge1$init_rust_log_crate + 67940 4 chrome_crashpad_handler 0x104d62fb0 logging$internal$cxxbridge1$init_rust_log_crate + 67824 5 chrome_crashpad_handler 0x104daed30 CrashpadHandlerMain + 279644 6 libsystem_pthread.dylib 0x198a6bc08 _pthread_start + 136 7 libsystem_pthread.dylib 0x198a66ba8 thread_start + 8

Thread 0 crashed with ARM Thread State (64-bit): x0: 0x0000000104e5a220 x1: 0x0000012800080190 x2: 0x0000000000000008 x3: 0x0000000198a729f0 x4: 0x000000016b0de780 x5: 0x0000000000000020 x6: 0x000000016b0dd510 x7: 0x0000000000000113 x8: 0x0000000000000000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x0000000000000002 x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x00000000000000c9 x15: 0x000000000000004a x16: 0x0000000198a668cc x17: 0x0000000204d2f100 x18: 0x0000000000000000 x19: 0x00000000000000c7 x20: 0x000000016b0dedf8 x21: 0x000000016b0deb78 x22: 0x0000000104e30000 x23: 0x000000016b0debb0 x24: 0x0000000000000000 x25: 0x0000000204d318e0 x26: 0x0000000000000011 x27: 0x000000000000004c x28: 0x00000128000800d0 fp: 0x000000016b0deb60 lr: 0x0000000104d8c014 sp: 0x000000016b0de730 pc: 0x0000000104d8c0d8 cpsr: 0x60000000 far: 0x0000000000000000 esr: 0x56000080 (Syscall)

Binary Images: 0x104d20000 - 0x104e1ffff chrome_crashpad_handler () <4c4c44ad-5555-3144-a1eb-59a218943577> /Applications/Claude.app/Contents/Frameworks/Electron Framework.framework/Helpers/chrome_crashpad_handler 0x198699000 - 0x198738713 dyld () <044cd67e-3a0a-3ca4-8bb3-a9687d5328fe> /usr/lib/dyld 0x0 - 0xffffffffffffffff ??? () <00000000-0000-0000-0000-000000000000> ??? 0x198a72000 - 0x198a7a4af libsystem_platform.dylib () <62c9cd37-272d-3d2d-9a1c-6f4ef24f7ec7> /usr/lib/system/libsystem_platform.dylib 0x198a65000 - 0x198a71acb libsystem_pthread.dylib () <0596a7b6-bce2-3f06-a2e8-3eaab5371ed8> /usr/lib/system/libsystem_pthread.dylib 0x198aab000 - 0x198ff42bf com.apple.CoreFoundation (6.9) <646518bb-a6e8-3da7-ab32-9d97bcbdc25d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x19cd2a000 - 0x19cd6a4cb com.apple.CoreServicesInternal (505) <bbd8dd43-3e71-3344-99ff-d3c698dd0305> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal 0x198ff5000 - 0x1993107bf com.apple.LaunchServices (1141.1) <f97a8838-1235-37f9-984e-5685fbbfb23b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x1988ad000 - 0x1988f3e5f libdispatch.dylib () <4c58ab31-f363-3e75-a8f8-302105812dbf> /usr/lib/system/libdispatch.dylib 0x19a2fe000 - 0x19b2a1c1f com.apple.Foundation (6.9) <187e7913-b154-30a7-8070-852767aac3cf> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x198a28000 - 0x198a6449f libsystem_kernel.dylib (*) <78ec33a6-6330-3836-8900-eb90836936e8> /usr/lib/system/libsystem_kernel.dylib

External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=943.8M resident=0K(0%) swapped_out_or_unallocated=943.8M(100%) Writable regions: Total=217.6M written=352K(0%) resident=352K(0%) swapped_out=0K(0%) unallocated=217.3M(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 256K 1 Dispatch continuations 128.0M 1 Kernel Alloc Once 32K 1 MALLOC 77.0M 10 MALLOC guard page 3984K 4 Memory Tag 253 48.0G 44 STACK GUARD 56.0M 3 Stack 9264K 3 __AUTH 1720K 192 __AUTH_CONST 31.7M 405 __CTF 824 1 __DATA 6051K 361 __DATA_CONST 21.0M 407 __DATA_DIRTY 1992K 344 __FONT_DATA 2352 1 __LINKEDIT 587.4M 2 __OBJC_RO 78.4M 1 __OBJC_RW 2571K 1 __TEXT 356.4M 422 __TPRO_CONST 128K 2 mapped file 80K 1 page table in kernel 352K 1 shared memory 48K 2 =========== ======= ======= TOTAL 49.3G 2210


Full Report

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], "experiments" : [

] } }

Root Cause

Impact The app is completely unusable — both Cowork and regular Chat are inaccessible because the crash handler failure prevents the app from launching cleanly. Force quit and cache clearing do not resolve the issue.

Fix Action

Fix / Workaround

Triggered by Thread: 0, Dispatch Queue: com.apple.main-thread

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 chrome_crashpad_handler 0x104d8c0d8 CrashpadHandlerMain + 137220 1 chrome_crashpad_handler 0x104d57610 logging$internal$cxxbridge1$init_rust_log_crate + 20304 2 chrome_crashpad_handler 0x104d94fc8 CrashpadHandlerMain + 173812 3 chrome_crashpad_handler 0x104d94fe0 CrashpadHandlerMain + 173836 4 chrome_crashpad_handler 0x104d6187c logging$internal$cxxbridge1$init_rust_log_crate + 61884 5 chrome_crashpad_handler 0x104d6b798 CrashpadHandlerMain + 3780 6 chrome_crashpad_handler 0x104d6a9c4 CrashpadHandlerMain + 240 7 dyld 0x1986a1d54 start + 7184

Thread 1: 0 CoreFoundation 0x198ab1338 __CFBasicHashRehash + 1712 1 CoreFoundation 0x198ab0944 __CFBasicHashAddValue + 104 2 CoreFoundation 0x198acbb00 CFBasicHashAddValue + 416 3 CoreFoundation 0x198acb8f4 CFDictionaryAddValue + 208 4 CoreServicesInternal 0x19cd2b3e0 _RegisterFilePropertyProvider + 216 5 LaunchServices 0x199002b8c _LSRegisterFilePropertyProvider + 284 6 CoreServicesInternal 0x19cd552a0 invocation function for block in initGlobalsOnce() + 416 7 libdispatch.dylib 0x1988c8ad4 _dispatch_client_callout + 16 8 libdispatch.dylib 0x1988b1a60 _dispatch_once_callout + 32 9 CoreServicesInternal 0x19cd550f8 initGlobalsOnce() + 36 10 CoreServicesInternal 0x19cd4fd28 _FileCacheGetForURL(__CFURL const*, void*) + 44 11 CoreServicesInternal 0x19cd2af6c _FSURLCopyResourcePropertyForKeyInternal(__CFURL const*, __CFString const*, void*, void*, __CFError**, unsigned char) + 68 12 CoreFoundation 0x198aec7d4 CFURLCopyResourcePropertyForKey + 108 13 CoreFoundation 0x198c4d178 -[NSURL getResourceValue:forKey:error:] + 104 14 Foundation 0x19a32a518 _NSDirectoryContentsFromCFURLEnumeratorError + 120 15 Foundation 0x19a7b02c0 _FileManagerImpl.contentsOfDirectory(atPath:) + 1524 16 Foundation 0x19a7a71c4 @objc _NSFileManagerBridge.contentsOfDirectory(atPath:) + 92 17 chrome_crashpad_handler 0x104d62940 logging$internal$cxxbridge1$init_rust_log_crate + 66176 18 chrome_crashpad_handler 0x104d62860 logging$internal$cxxbridge1$init_rust_log_crate + 65952 19 chrome_crashpad_handler 0x104d68d48 logging$internal$cxxbridge1$init_rust_log_crate + 91784 20 chrome_crashpad_handler 0x104d62f98 logging$internal$cxxbridge1$init_rust_log_crate + 67800 21 chrome_crashpad_handler 0x104daed30 CrashpadHandlerMain + 279644 22 libsystem_pthread.dylib 0x198a6bc08 _pthread_start + 136 23 libsystem_pthread.dylib 0x198a66ba8 thread_start + 8

Code Example

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process:             chrome_crashpad_handler [4028]
Path:                /Applications/Claude.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Helpers/chrome_crashpad_handler
Identifier:          chrome_crashpad_handler
Version:             ???
Code Type:           ARM-64 (Native)
Role:                Unspecified
Parent Process:      launchd [1]
Coalition:           com.anthropic.claudefordesktop [683]
Responsible Process: Claude [635]
User ID:             501

Date/Time:           2026-04-13 13:38:38.3023 -0400
Launch Time:         2026-04-13 13:38:38.2923 -0400
Hardware Model:      Mac16,6
OS Version:          macOS 26.3.1 (25D2128)
Release Type:        User

Crash Reporter Key:  CFC978C4-D273-E483-3465-192AE3990C73
Incident Identifier: 958DD00E-B4D9-4FA2-BB71-04F5DDAF5C1B

Time Awake Since Boot: 220 seconds

System Integrity Protection: enabled

Triggered by Thread: 0, Dispatch Queue: com.apple.main-thread

Exception Type:    EXC_BREAKPOINT (SIGTRAP)
Exception Codes:   0x0000000000000001, 0x0000000104d8c0d8


Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   chrome_crashpad_handler       	       0x104d8c0d8 CrashpadHandlerMain + 137220
1   chrome_crashpad_handler       	       0x104d57610 logging$internal$cxxbridge1$init_rust_log_crate + 20304
2   chrome_crashpad_handler       	       0x104d94fc8 CrashpadHandlerMain + 173812
3   chrome_crashpad_handler       	       0x104d94fe0 CrashpadHandlerMain + 173836
4   chrome_crashpad_handler       	       0x104d6187c logging$internal$cxxbridge1$init_rust_log_crate + 61884
5   chrome_crashpad_handler       	       0x104d6b798 CrashpadHandlerMain + 3780
6   chrome_crashpad_handler       	       0x104d6a9c4 CrashpadHandlerMain + 240
7   dyld                          	       0x1986a1d54 start + 7184

Thread 1:
0   CoreFoundation                	       0x198ab1338 __CFBasicHashRehash + 1712
1   CoreFoundation                	       0x198ab0944 __CFBasicHashAddValue + 104
2   CoreFoundation                	       0x198acbb00 CFBasicHashAddValue + 416
3   CoreFoundation                	       0x198acb8f4 CFDictionaryAddValue + 208
4   CoreServicesInternal          	       0x19cd2b3e0 _RegisterFilePropertyProvider + 216
5   LaunchServices                	       0x199002b8c _LSRegisterFilePropertyProvider + 284
6   CoreServicesInternal          	       0x19cd552a0 invocation function for block in initGlobalsOnce() + 416
7   libdispatch.dylib             	       0x1988c8ad4 _dispatch_client_callout + 16
8   libdispatch.dylib             	       0x1988b1a60 _dispatch_once_callout + 32
9   CoreServicesInternal          	       0x19cd550f8 initGlobalsOnce() + 36
10  CoreServicesInternal          	       0x19cd4fd28 _FileCacheGetForURL(__CFURL const*, void*) + 44
11  CoreServicesInternal          	       0x19cd2af6c _FSURLCopyResourcePropertyForKeyInternal(__CFURL const*, __CFString const*, void*, void*, __CFError**, unsigned char) + 68
12  CoreFoundation                	       0x198aec7d4 CFURLCopyResourcePropertyForKey + 108
13  CoreFoundation                	       0x198c4d178 -[NSURL getResourceValue:forKey:error:] + 104
14  Foundation                    	       0x19a32a518 _NSDirectoryContentsFromCFURLEnumeratorError + 120
15  Foundation                    	       0x19a7b02c0 _FileManagerImpl.contentsOfDirectory(atPath:) + 1524
16  Foundation                    	       0x19a7a71c4 @objc _NSFileManagerBridge.contentsOfDirectory(atPath:) + 92
17  chrome_crashpad_handler       	       0x104d62940 logging$internal$cxxbridge1$init_rust_log_crate + 66176
18  chrome_crashpad_handler       	       0x104d62860 logging$internal$cxxbridge1$init_rust_log_crate + 65952
19  chrome_crashpad_handler       	       0x104d68d48 logging$internal$cxxbridge1$init_rust_log_crate + 91784
20  chrome_crashpad_handler       	       0x104d62f98 logging$internal$cxxbridge1$init_rust_log_crate + 67800
21  chrome_crashpad_handler       	       0x104daed30 CrashpadHandlerMain + 279644
22  libsystem_pthread.dylib       	       0x198a6bc08 _pthread_start + 136
23  libsystem_pthread.dylib       	       0x198a66ba8 thread_start + 8

Thread 2:
0   libsystem_kernel.dylib        	       0x198a28bc8 semaphore_timedwait_trap + 8
1   libdispatch.dylib             	       0x1988e3c8c _dispatch_sema4_timedwait + 64
2   libdispatch.dylib             	       0x1988b0f08 _dispatch_semaphore_wait_slow + 76
3   chrome_crashpad_handler       	       0x104d63024 logging$internal$cxxbridge1$init_rust_log_crate + 67940
4   chrome_crashpad_handler       	       0x104d62fb0 logging$internal$cxxbridge1$init_rust_log_crate + 67824
5   chrome_crashpad_handler       	       0x104daed30 CrashpadHandlerMain + 279644
6   libsystem_pthread.dylib       	       0x198a6bc08 _pthread_start + 136
7   libsystem_pthread.dylib       	       0x198a66ba8 thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000104e5a220   x1: 0x0000012800080190   x2: 0x0000000000000008   x3: 0x0000000198a729f0
    x4: 0x000000016b0de780   x5: 0x0000000000000020   x6: 0x000000016b0dd510   x7: 0x0000000000000113
    x8: 0x0000000000000000   x9: 0x0000000000000000  x10: 0x0000000000000000  x11: 0x0000000000000002
   x12: 0x0000000000000000  x13: 0x0000000000000000  x14: 0x00000000000000c9  x15: 0x000000000000004a
   x16: 0x0000000198a668cc  x17: 0x0000000204d2f100  x18: 0x0000000000000000  x19: 0x00000000000000c7
   x20: 0x000000016b0dedf8  x21: 0x000000016b0deb78  x22: 0x0000000104e30000  x23: 0x000000016b0debb0
   x24: 0x0000000000000000  x25: 0x0000000204d318e0  x26: 0x0000000000000011  x27: 0x000000000000004c
   x28: 0x00000128000800d0   fp: 0x000000016b0deb60   lr: 0x0000000104d8c014
    sp: 0x000000016b0de730   pc: 0x0000000104d8c0d8 cpsr: 0x60000000
   far: 0x0000000000000000  esr: 0x56000080 (Syscall)

Binary Images:
       0x104d20000 -        0x104e1ffff chrome_crashpad_handler (*) <4c4c44ad-5555-3144-a1eb-59a218943577> /Applications/Claude.app/Contents/Frameworks/Electron Framework.framework/Helpers/chrome_crashpad_handler
       0x198699000 -        0x198738713 dyld (*) <044cd67e-3a0a-3ca4-8bb3-a9687d5328fe> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
       0x198a72000 -        0x198a7a4af libsystem_platform.dylib (*) <62c9cd37-272d-3d2d-9a1c-6f4ef24f7ec7> /usr/lib/system/libsystem_platform.dylib
       0x198a65000 -        0x198a71acb libsystem_pthread.dylib (*) <0596a7b6-bce2-3f06-a2e8-3eaab5371ed8> /usr/lib/system/libsystem_pthread.dylib
       0x198aab000 -        0x198ff42bf com.apple.CoreFoundation (6.9) <646518bb-a6e8-3da7-ab32-9d97bcbdc25d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x19cd2a000 -        0x19cd6a4cb com.apple.CoreServicesInternal (505) <bbd8dd43-3e71-3344-99ff-d3c698dd0305> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
       0x198ff5000 -        0x1993107bf com.apple.LaunchServices (1141.1) <f97a8838-1235-37f9-984e-5685fbbfb23b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
       0x1988ad000 -        0x1988f3e5f libdispatch.dylib (*) <4c58ab31-f363-3e75-a8f8-302105812dbf> /usr/lib/system/libdispatch.dylib
       0x19a2fe000 -        0x19b2a1c1f com.apple.Foundation (6.9) <187e7913-b154-30a7-8070-852767aac3cf> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x198a28000 -        0x198a6449f libsystem_kernel.dylib (*) <78ec33a6-6330-3836-8900-eb90836936e8> /usr/lib/system/libsystem_kernel.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=943.8M resident=0K(0%) swapped_out_or_unallocated=943.8M(100%)
Writable regions: Total=217.6M written=352K(0%) resident=352K(0%) swapped_out=0K(0%) unallocated=217.3M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
Dispatch continuations           128.0M        1 
Kernel Alloc Once                   32K        1 
MALLOC                            77.0M       10 
MALLOC guard page                 3984K        4 
Memory Tag 253                    48.0G       44 
STACK GUARD                       56.0M        3 
Stack                             9264K        3 
__AUTH                            1720K      192 
__AUTH_CONST                      31.7M      405 
__CTF                               824        1 
__DATA                            6051K      361 
__DATA_CONST                      21.0M      407 
__DATA_DIRTY                      1992K      344 
__FONT_DATA                        2352        1 
__LINKEDIT                       587.4M        2 
__OBJC_RO                         78.4M        1 
__OBJC_RW                         2571K        1 
__TEXT                           356.4M      422 
__TPRO_CONST                       128K        2 
mapped file                         80K        1 
page table in kernel               352K        1 
shared memory                       48K        2 
===========                     =======  ======= 
TOTAL                             49.3G     2210 


-----------
Full Report
-----------

{"app_name":"chrome_crashpad_handler","timestamp":"2026-04-13 13:38:39.00 -0400","app_version":"","slice_uuid":"4c4c44ad-5555-3144-a1eb-59a218943577","build_version":"","platform":1,"share_with_app_devs":0,"is_first_party":1,"bug_type":"309","os_version":"macOS 26.3.1 (25D2128)","roots_installed":0,"incident_id":"958DD00E-B4D9-4FA2-BB71-04F5DDAF5C1B","name":"chrome_crashpad_handler"}
{
  "uptime" : 220,
  "procRole" : "Unspecified",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "Mac16,6",
  "coalitionID" : 683,
  "osVersion" : {
    "train" : "macOS 26.3.1",
    "build" : "25D2128",
    "releaseType" : "User"
  },
  "captureTime" : "2026-04-13 13:38:38.3023 -0400",
  "codeSigningMonitor" : 2,
  "incident" : "958DD00E-B4D9-4FA2-BB71-04F5DDAF5C1B",
  "pid" : 4028,
  "translated" : false,
  "cpuType" : "ARM-64",
  "procLaunch" : "2026-04-13 13:38:38.2923 -0400",
  "procStartAbsTime" : 5322906961,
  "procExitAbsTime" : 5323135266,
  "procName" : "chrome_crashpad_handler",
  "procPath" : "\/Applications\/Claude.app\/Contents\/Frameworks\/Electron Framework.framework\/Versions\/A\/Helpers\/chrome_crashpad_handler",
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.anthropic.claudefordesktop",
  "crashReporterKey" : "CFC978C4-D273-E483-3465-192AE3990C73",
  "appleIntelligenceStatus" : {"state":"available"},
  "developerMode" : 1,
  "responsiblePid" : 635,
  "responsibleProc" : "Claude",
  "codeSigningID" : "chrome_crashpad_handler",
  "codeSigningTeamID" : "Q6L2SF6YDW",
  "codeSigningFlags" : 570503953,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 4294967295,
  "codeSigningAuxiliaryInfo" : 0,
  "instructionByteStream" : {"beforePC":"RDGLmuADAJEDAQmLBQETiwkAAJTf\/\/8X0v8BlOBfQzAfIAPVRbj\/lw==","atPC":"AAAg1AAAQNQgACDU\/wMB0fRPAqn9ewOp\/cMAkeMTAanlGwCpEwBA+Q=="},
  "bootSessionUUID" : "164ACDF7-F002-45D3-8110-FB0795657C9B",
  "sip" : "enabled",
  "exception" : {"codes":"0x0000000000000001, 0x0000000104d8c0d8","rawCodes":[1,4376281304],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : 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  "usedImages" : [
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}
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Claude Desktop becomes completely unresponsive when opening the Cowork tab. The app hangs with a spinning beach ball and requires a force quit. On subsequent launches, the crash handler (chrome_crashpad_handler) itself crashes immediately with an EXC_BREAKPOINT (SIGTRAP) on the main thread, preventing the app from recovering.

What Should Happen?

Claude Desktop should launch normally, and the Cowork tab should either load successfully or fail gracefully without freezing the entire application or crashing the crash handler.

Error Messages/Logs

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process:             chrome_crashpad_handler [4028]
Path:                /Applications/Claude.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Helpers/chrome_crashpad_handler
Identifier:          chrome_crashpad_handler
Version:             ???
Code Type:           ARM-64 (Native)
Role:                Unspecified
Parent Process:      launchd [1]
Coalition:           com.anthropic.claudefordesktop [683]
Responsible Process: Claude [635]
User ID:             501

Date/Time:           2026-04-13 13:38:38.3023 -0400
Launch Time:         2026-04-13 13:38:38.2923 -0400
Hardware Model:      Mac16,6
OS Version:          macOS 26.3.1 (25D2128)
Release Type:        User

Crash Reporter Key:  CFC978C4-D273-E483-3465-192AE3990C73
Incident Identifier: 958DD00E-B4D9-4FA2-BB71-04F5DDAF5C1B

Time Awake Since Boot: 220 seconds

System Integrity Protection: enabled

Triggered by Thread: 0, Dispatch Queue: com.apple.main-thread

Exception Type:    EXC_BREAKPOINT (SIGTRAP)
Exception Codes:   0x0000000000000001, 0x0000000104d8c0d8


Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   chrome_crashpad_handler       	       0x104d8c0d8 CrashpadHandlerMain + 137220
1   chrome_crashpad_handler       	       0x104d57610 logging$internal$cxxbridge1$init_rust_log_crate + 20304
2   chrome_crashpad_handler       	       0x104d94fc8 CrashpadHandlerMain + 173812
3   chrome_crashpad_handler       	       0x104d94fe0 CrashpadHandlerMain + 173836
4   chrome_crashpad_handler       	       0x104d6187c logging$internal$cxxbridge1$init_rust_log_crate + 61884
5   chrome_crashpad_handler       	       0x104d6b798 CrashpadHandlerMain + 3780
6   chrome_crashpad_handler       	       0x104d6a9c4 CrashpadHandlerMain + 240
7   dyld                          	       0x1986a1d54 start + 7184

Thread 1:
0   CoreFoundation                	       0x198ab1338 __CFBasicHashRehash + 1712
1   CoreFoundation                	       0x198ab0944 __CFBasicHashAddValue + 104
2   CoreFoundation                	       0x198acbb00 CFBasicHashAddValue + 416
3   CoreFoundation                	       0x198acb8f4 CFDictionaryAddValue + 208
4   CoreServicesInternal          	       0x19cd2b3e0 _RegisterFilePropertyProvider + 216
5   LaunchServices                	       0x199002b8c _LSRegisterFilePropertyProvider + 284
6   CoreServicesInternal          	       0x19cd552a0 invocation function for block in initGlobalsOnce() + 416
7   libdispatch.dylib             	       0x1988c8ad4 _dispatch_client_callout + 16
8   libdispatch.dylib             	       0x1988b1a60 _dispatch_once_callout + 32
9   CoreServicesInternal          	       0x19cd550f8 initGlobalsOnce() + 36
10  CoreServicesInternal          	       0x19cd4fd28 _FileCacheGetForURL(__CFURL const*, void*) + 44
11  CoreServicesInternal          	       0x19cd2af6c _FSURLCopyResourcePropertyForKeyInternal(__CFURL const*, __CFString const*, void*, void*, __CFError**, unsigned char) + 68
12  CoreFoundation                	       0x198aec7d4 CFURLCopyResourcePropertyForKey + 108
13  CoreFoundation                	       0x198c4d178 -[NSURL getResourceValue:forKey:error:] + 104
14  Foundation                    	       0x19a32a518 _NSDirectoryContentsFromCFURLEnumeratorError + 120
15  Foundation                    	       0x19a7b02c0 _FileManagerImpl.contentsOfDirectory(atPath:) + 1524
16  Foundation                    	       0x19a7a71c4 @objc _NSFileManagerBridge.contentsOfDirectory(atPath:) + 92
17  chrome_crashpad_handler       	       0x104d62940 logging$internal$cxxbridge1$init_rust_log_crate + 66176
18  chrome_crashpad_handler       	       0x104d62860 logging$internal$cxxbridge1$init_rust_log_crate + 65952
19  chrome_crashpad_handler       	       0x104d68d48 logging$internal$cxxbridge1$init_rust_log_crate + 91784
20  chrome_crashpad_handler       	       0x104d62f98 logging$internal$cxxbridge1$init_rust_log_crate + 67800
21  chrome_crashpad_handler       	       0x104daed30 CrashpadHandlerMain + 279644
22  libsystem_pthread.dylib       	       0x198a6bc08 _pthread_start + 136
23  libsystem_pthread.dylib       	       0x198a66ba8 thread_start + 8

Thread 2:
0   libsystem_kernel.dylib        	       0x198a28bc8 semaphore_timedwait_trap + 8
1   libdispatch.dylib             	       0x1988e3c8c _dispatch_sema4_timedwait + 64
2   libdispatch.dylib             	       0x1988b0f08 _dispatch_semaphore_wait_slow + 76
3   chrome_crashpad_handler       	       0x104d63024 logging$internal$cxxbridge1$init_rust_log_crate + 67940
4   chrome_crashpad_handler       	       0x104d62fb0 logging$internal$cxxbridge1$init_rust_log_crate + 67824
5   chrome_crashpad_handler       	       0x104daed30 CrashpadHandlerMain + 279644
6   libsystem_pthread.dylib       	       0x198a6bc08 _pthread_start + 136
7   libsystem_pthread.dylib       	       0x198a66ba8 thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000104e5a220   x1: 0x0000012800080190   x2: 0x0000000000000008   x3: 0x0000000198a729f0
    x4: 0x000000016b0de780   x5: 0x0000000000000020   x6: 0x000000016b0dd510   x7: 0x0000000000000113
    x8: 0x0000000000000000   x9: 0x0000000000000000  x10: 0x0000000000000000  x11: 0x0000000000000002
   x12: 0x0000000000000000  x13: 0x0000000000000000  x14: 0x00000000000000c9  x15: 0x000000000000004a
   x16: 0x0000000198a668cc  x17: 0x0000000204d2f100  x18: 0x0000000000000000  x19: 0x00000000000000c7
   x20: 0x000000016b0dedf8  x21: 0x000000016b0deb78  x22: 0x0000000104e30000  x23: 0x000000016b0debb0
   x24: 0x0000000000000000  x25: 0x0000000204d318e0  x26: 0x0000000000000011  x27: 0x000000000000004c
   x28: 0x00000128000800d0   fp: 0x000000016b0deb60   lr: 0x0000000104d8c014
    sp: 0x000000016b0de730   pc: 0x0000000104d8c0d8 cpsr: 0x60000000
   far: 0x0000000000000000  esr: 0x56000080 (Syscall)

Binary Images:
       0x104d20000 -        0x104e1ffff chrome_crashpad_handler (*) <4c4c44ad-5555-3144-a1eb-59a218943577> /Applications/Claude.app/Contents/Frameworks/Electron Framework.framework/Helpers/chrome_crashpad_handler
       0x198699000 -        0x198738713 dyld (*) <044cd67e-3a0a-3ca4-8bb3-a9687d5328fe> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
       0x198a72000 -        0x198a7a4af libsystem_platform.dylib (*) <62c9cd37-272d-3d2d-9a1c-6f4ef24f7ec7> /usr/lib/system/libsystem_platform.dylib
       0x198a65000 -        0x198a71acb libsystem_pthread.dylib (*) <0596a7b6-bce2-3f06-a2e8-3eaab5371ed8> /usr/lib/system/libsystem_pthread.dylib
       0x198aab000 -        0x198ff42bf com.apple.CoreFoundation (6.9) <646518bb-a6e8-3da7-ab32-9d97bcbdc25d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x19cd2a000 -        0x19cd6a4cb com.apple.CoreServicesInternal (505) <bbd8dd43-3e71-3344-99ff-d3c698dd0305> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
       0x198ff5000 -        0x1993107bf com.apple.LaunchServices (1141.1) <f97a8838-1235-37f9-984e-5685fbbfb23b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
       0x1988ad000 -        0x1988f3e5f libdispatch.dylib (*) <4c58ab31-f363-3e75-a8f8-302105812dbf> /usr/lib/system/libdispatch.dylib
       0x19a2fe000 -        0x19b2a1c1f com.apple.Foundation (6.9) <187e7913-b154-30a7-8070-852767aac3cf> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x198a28000 -        0x198a6449f libsystem_kernel.dylib (*) <78ec33a6-6330-3836-8900-eb90836936e8> /usr/lib/system/libsystem_kernel.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=943.8M resident=0K(0%) swapped_out_or_unallocated=943.8M(100%)
Writable regions: Total=217.6M written=352K(0%) resident=352K(0%) swapped_out=0K(0%) unallocated=217.3M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
Dispatch continuations           128.0M        1 
Kernel Alloc Once                   32K        1 
MALLOC                            77.0M       10 
MALLOC guard page                 3984K        4 
Memory Tag 253                    48.0G       44 
STACK GUARD                       56.0M        3 
Stack                             9264K        3 
__AUTH                            1720K      192 
__AUTH_CONST                      31.7M      405 
__CTF                               824        1 
__DATA                            6051K      361 
__DATA_CONST                      21.0M      407 
__DATA_DIRTY                      1992K      344 
__FONT_DATA                        2352        1 
__LINKEDIT                       587.4M        2 
__OBJC_RO                         78.4M        1 
__OBJC_RW                         2571K        1 
__TEXT                           356.4M      422 
__TPRO_CONST                       128K        2 
mapped file                         80K        1 
page table in kernel               352K        1 
shared memory                       48K        2 
===========                     =======  ======= 
TOTAL                             49.3G     2210 


-----------
Full Report
-----------

{"app_name":"chrome_crashpad_handler","timestamp":"2026-04-13 13:38:39.00 -0400","app_version":"","slice_uuid":"4c4c44ad-5555-3144-a1eb-59a218943577","build_version":"","platform":1,"share_with_app_devs":0,"is_first_party":1,"bug_type":"309","os_version":"macOS 26.3.1 (25D2128)","roots_installed":0,"incident_id":"958DD00E-B4D9-4FA2-BB71-04F5DDAF5C1B","name":"chrome_crashpad_handler"}
{
  "uptime" : 220,
  "procRole" : "Unspecified",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "Mac16,6",
  "coalitionID" : 683,
  "osVersion" : {
    "train" : "macOS 26.3.1",
    "build" : "25D2128",
    "releaseType" : "User"
  },
  "captureTime" : "2026-04-13 13:38:38.3023 -0400",
  "codeSigningMonitor" : 2,
  "incident" : "958DD00E-B4D9-4FA2-BB71-04F5DDAF5C1B",
  "pid" : 4028,
  "translated" : false,
  "cpuType" : "ARM-64",
  "procLaunch" : "2026-04-13 13:38:38.2923 -0400",
  "procStartAbsTime" : 5322906961,
  "procExitAbsTime" : 5323135266,
  "procName" : "chrome_crashpad_handler",
  "procPath" : "\/Applications\/Claude.app\/Contents\/Frameworks\/Electron Framework.framework\/Versions\/A\/Helpers\/chrome_crashpad_handler",
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.anthropic.claudefordesktop",
  "crashReporterKey" : "CFC978C4-D273-E483-3465-192AE3990C73",
  "appleIntelligenceStatus" : {"state":"available"},
  "developerMode" : 1,
  "responsiblePid" : 635,
  "responsibleProc" : "Claude",
  "codeSigningID" : "chrome_crashpad_handler",
  "codeSigningTeamID" : "Q6L2SF6YDW",
  "codeSigningFlags" : 570503953,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 4294967295,
  "codeSigningAuxiliaryInfo" : 0,
  "instructionByteStream" : {"beforePC":"RDGLmuADAJEDAQmLBQETiwkAAJTf\/\/8X0v8BlOBfQzAfIAPVRbj\/lw==","atPC":"AAAg1AAAQNQgACDU\/wMB0fRPAqn9ewOp\/cMAkeMTAanlGwCpEwBA+Q=="},
  "bootSessionUUID" : "164ACDF7-F002-45D3-8110-FB0795657C9B",
  "sip" : "enabled",
  "exception" : {"codes":"0x0000000000000001, 0x0000000104d8c0d8","rawCodes":[1,4376281304],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : 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Steps to Reproduce

  1. Launch Claude Desktop
  2. App becomes unresponsive (spinning beach ball)
  3. Force quit the app
  4. Relaunch Claude Desktop
  5. chrome_crashpad_handler crashes immediately on launch (see crash report below)

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

1.2278.0

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Troubleshooting Already Attempted

✅ Force quit and relaunch Claude Desktop ✅ Cleared ~/Library/Application Support/Claude/Cache ✅ Cleared ~/Library/Application Support/Claude/Code Cache ✅ Cleared ~/Library/Application Support/Claude/GPUCache ✅ Cleared ~/Library/Application Support/Claude/DawnGraphiteCache ✅ Cleared /Library/Application Support/Claude/DawnWebGPUCache ✅ Deleted VM bundle (/Library/Application Support/Claude/claude-code-vm) ✅ Restarted Mac ❌ Issue persists after all of the above

Crash Report Summary The crash occurs in chrome_crashpad_handler — the Electron crash reporter itself is crashing on launch:

Process: chrome_crashpad_handler (ARM-64, native) Parent Process: launchd [1] Responsible Process: Claude [635] Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000001, 0x0000000104d8c0d8 Faulting Thread: 0 (main thread, com.apple.main-thread) Time Awake Since Boot: 220 seconds (crash occurs very early after boot)

Thread 0 (crashed) — main thread 0 chrome_crashpad_handler CrashpadHandlerMain + 137220 1 chrome_crashpad_handler logging$internal$cxxbridge1$init_rust_log_crate + 20304 2 chrome_crashpad_handler CrashpadHandlerMain + 173812 3 chrome_crashpad_handler CrashpadHandlerMain + 173836 4 chrome_crashpad_handler logging$internal$cxxbridge1$init_rust_log_crate + 61884 5 chrome_crashpad_handler CrashpadHandlerMain + 3780 6 chrome_crashpad_handler CrashpadHandlerMain + 240 7 dyld start + 7184 Thread 1 — background (directory enumeration) Thread 1 was performing a contentsOfDirectory(atPath:) call via Foundation/CoreServicesInternal at crash time, suggesting possible filesystem-related initialization issues. Possibly Related Issues

#32225 — Cowork not responding / spinning wheel on macOS 26.3 #26646 — Freezing, API 500 errors, and 12GB VM bundle causing instability on macOS 26.3 #23830 — Claude Cowork conflict with macOS 26 #25012 — Cowork session freezes during processing, leads to app crash

Impact The app is completely unusable — both Cowork and regular Chat are inaccessible because the crash handler failure prevents the app from launching cleanly. Force quit and cache clearing do not resolve the issue.

extent analysis

TL;DR

The issue is likely related to a crash in the chrome_crashpad_handler process, which is responsible for handling crashes in the Electron framework, and a potential fix could involve updating or reinstalling the Electron framework or investigating filesystem-related initialization issues.

Guidance

  1. Investigate Electron framework version: Check if the Electron framework version used by Claude Desktop is up-to-date, as the issue might be related to a known bug in an older version.
  2. Filesystem initialization issues: Given that Thread 1 was performing a contentsOfDirectory(atPath:) call at crash time, it's possible that there are issues with filesystem initialization or permissions that need to be addressed.
  3. Check for conflicts with other issues: Review the possibly related issues mentioned (#32225, #26646, #23830, #25012) to see if any of them might be contributing to the current problem, especially since the issue is reported to be a regression.
  4. System and library versions: Verify that all system libraries and frameworks (e.g., CoreFoundation, CoreServicesInternal, LaunchServices) are up-to-date, as outdated versions could potentially cause compatibility issues.

Example

No specific code example can be provided without more context on the custom codebase of Claude Desktop. However, ensuring that all dependencies and frameworks are updated and compatible with the current macOS version (26.3.1) is crucial.

Notes

  • The provided crash report indicates a complex issue involving the Electron framework's crash handler, which suggests that the problem might not be straightforward to solve.
  • Given the mention of regression, comparing the current version (1.2278.0) with the last known working version could provide insights into what changes might have introduced the bug.

Recommendation

Apply a workaround by potentially downgrading the Electron framework to a version known to work with Claude Desktop, if such information is available, or wait for an update that addresses the crash handler issue.

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