Issue Station
Sign In
Tools hereToolbox

claude-code - 💡(How to fix) Fix [BUG] Claude Max subscription downgraded to Free plan without user action [1 participants]

Official PRs (…)
ON THIS PAGE

Recommended Tools

×6

Utilities matched from this issue’s tags and category — try them while you read without losing context.

GitHub issue graph ai analysis

Paste a GitHub issue URL. We fetch that issue, discover linked issues from bodies/comments/timeline, collect linked pull requests, and produce a structured English report.

The report is written in English Markdown for sharing and archival.

Helpful · Quick feedback

Loading…
GitHub stats
anthropics/claude-code#54147•Fetched 2026-04-28 06:37:59
View on GitHub
Comments
0
Participants
1
Timeline
3
Reactions
0
Author
quanhieu2k415quanhieu2k415
Participants
quanhieu2k415quanhieu2k415
Timeline (top)
labeled ×2unlabeled ×1

Error Message

Error Messages/Logs

Code Example

None - silent downgrade with no notification or email.
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My Claude Max subscription was automatically downgraded to Free plan with approximately 19 days remaining. No cancellation or changes were made by me. Settings → Billing now shows Free plan.

<img width="1818" height="880" alt="Image" src="https://github.com/user-attachments/assets/39800de4-c83d-4237-a940-c90eab7b4c96" />

What Should Happen?

My Claude Max subscription should remain active for the full paid period (~19 remaining days).

Invoice-XHSFW74C-0003.pdf Receipt-2726-4036-3874.pdf

Error Messages/Logs

None - silent downgrade with no notification or email.

Steps to Reproduce

  1. Purchase Claude Max subscription
  2. Use normally for ~11 days
  3. Account automatically reverts to Free plan
  4. No action taken by user

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

na

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

extent analysis

TL;DR

The issue can be resolved by investigating the subscription management system and potentially adjusting the billing settings to prevent automatic downgrades.

Guidance

  • Review the Anthropic API documentation to understand the subscription management workflow and potential triggers for automatic downgrades.
  • Investigate the billing settings and logs to determine if there were any issues with payment processing or subscription renewal.
  • Verify that the account email address ([email protected]) is correctly associated with the Claude Max subscription and that there are no outstanding payment issues.
  • Check for any communication from the Anthropic API or Claude Code regarding subscription changes or payment issues.

Notes

The issue seems to be related to the subscription management system, but without more information about the Anthropic API and Claude Code implementation, it's difficult to provide a more specific solution.

Recommendation

Apply workaround: Investigate and adjust the billing settings to prevent automatic downgrades, as the root cause of the issue is likely related to the subscription management system.

Vote matrix · Quick signals

Works
Did the solution work? Tap to confirm.
Easy Fix
Was it a quick fix?
Time Saver
Did it save you time?
Blocking
Was it severely blocking?
Common Issue
Are others likely hitting this too?
Flaky / Intermittent
Is it intermittent?
Verified / Reproducible
Can you reproduce it reliably?
Loading…
#api#serialization error#model compatibility#GPU setup#container setup

Still need to ship something?

×6

Another batch ranked right after the header list — different links, same matching logic.

Back to top recommendations

TRENDING

claude-code - 💡(How to fix) Fix [BUG] Claude Max subscription downgraded to Free plan without user action [1 participants]