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claude-code - 💡(How to fix) Fix [BUG] Claude Pro gift subscription downgraded to Free after 18 days [1 participants]

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anthropics/claude-code#52073•Fetched 2026-04-23 07:37:17
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Error Message

Error Messages/Logs

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What's Wrong?

I redeemed a Claude Max 5x gift subscription on March 30, 2026. The redemption was confirmed successful. I had full Max access for approximately 18 days. Around April 18, 2026, my account was silently downgraded to the Free plan — with no email notification, no warning, and no action on my part.

Unlike some related reports where Billing still shows Max as active, in my case both Settings → Account and Settings → Billing show Free plan. The subscription has fully disappeared from my account.

Account Details

FieldValue
Email[email protected]
PlanClaude Max 5x (gift)
Gift activatedMarch 30, 2026
Expected expiry~April 30, 2026
Downgraded~April 18, 2026
Days of access lost~12 days
Settings → AccountFree plan ❌
Settings → BillingFree plan ❌

Additional Information

  • No usage policy violations
  • No plan cancellation initiated by me
  • No changes to account settings
  • Logged out and back in — no effect
  • Tested on multiple devices — same result

Expected Behavior

Account should remain on Claude Max 5x for the full gift duration (until approximately April 30, 2026).

Actual Behavior

Account shows Free plan everywhere — both in Account settings and Billing. All Max features are inaccessible. No active subscription visible.

Evidence

  • Screenshot 1 — Settings → Billing showing Free plan ❌
<img width="1313" height="582" alt="Image" src="https://github.com/user-attachments/assets/1a68b2ca-7cec-49c3-8621-2810840574c6" />
  • Gift redemption confirmation email (March 30, 2026)
<img width="691" height="517" alt="Image" src="https://github.com/user-attachments/assets/52cee7e0-fff4-418d-b98b-3e4bb5c39f2c" />

What Should Happen?

Max 5x plan should be restored for the full remaining gift duration. Approximately 12 days of paid access ($~40 value) have been lost with no resolution path through current support channels.

Please have someone on the backend team verify the gift redemption status and manually restore the Max plan entitlement for this account.

Error Messages/Logs

Steps to Reproduce

  1. Receive Claude Max 5x gift subscription link via email
  2. Redeem on claude.ai (web) — redemption confirmed
  3. Use Max features normally for ~18 days
  4. Account silently reverts to Free plan — no notification, no reason given

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

1.3883.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

No response

extent analysis

TL;DR

The account should be manually restored to the Max 5x plan by the backend team to rectify the premature downgrade to the Free plan.

Guidance

  • Verify the gift redemption status for the account [email protected] to confirm the expected expiry date and ensure no unexpected cancellations or policy violations occurred.
  • Check the backend logs for any errors or anomalies related to gift subscription management around April 18, 2026, when the account was downgraded.
  • Manually restore the Max 5x plan entitlement for the account to ensure access is reinstated for the remaining gift duration.
  • Review the subscription management system to identify and fix the root cause of the premature downgrade to prevent similar issues in the future.

Notes

The provided information suggests a regression, as the issue did not occur in previous versions, but without knowing the last working version, it's challenging to pinpoint the exact cause. The fix involves manual intervention, which may not be scalable but is necessary to resolve the current issue.

Recommendation

Apply workaround: Manually restore the Max plan entitlement for the affected account. This is necessary because the account was prematurely downgraded without notification or reason, and the user has lost access to paid features.

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claude-code - 💡(How to fix) Fix [BUG] Claude Pro gift subscription downgraded to Free after 18 days [1 participants]