claude-code - 💡(How to fix) Fix [BUG] Cowork "Virtualization is not available" on Windows 11 Education — VM never initializes, no logs created [2 comments, 2 participants]

Cowork tab shows "Virtualization is not available" error. VM never initializes. 3. Error appears immediately, VM never starts

Error Messages/Logs

1. Error "Virtualization is not available" appears immediately

TL;DR

The issue might be resolved by manually creating the %APPDATA%\Claude\logs directory or checking for any permission issues that prevent the directory from being created automatically.

Guidance

• Verify that the user account running Claude Desktop has sufficient permissions to create directories and write logs in the %APPDATA%\Claude directory.
• Manually create the %APPDATA%\Claude\logs directory to see if the application can then initialize the VM workspace.
• Check the system's event logs for any errors related to directory creation or permission issues that might be preventing the VM from initializing.
• Review the related issues (#36365, #27316, #29887, #32004) to see if any of them provide additional insight or workarounds for this problem.

Example

No specific code snippet is applicable in this case, as the issue seems to be related to directory creation and permissions rather than code execution.

Notes

The fact that no logs are being generated suggests that the issue might be occurring very early in the application's startup process, potentially related to environment setup or configuration. The absence of a logs directory and the immediate appearance of the "Virtualization is not available" error indicate a fundamental issue with the application's ability to initialize its virtual machine workspace.

Recommendation

Apply workaround: Manually create the %APPDATA%\Claude\logs directory and verify if the application can then proceed with initializing the VM workspace. This approach is chosen because it directly addresses the symptom (missing logs directory) and may uncover or resolve the underlying issue related to directory creation or permissions.