Issue Station
Sign In
Tools hereToolbox

claude-code - 💡(How to fix) Fix [BUG] Cowork "Virtualization not available" on ASUS TUF FX505DT — SVM Mode locked in BIOS [1 participants]

Official PRs (…)
ON THIS PAGE

Recommended Tools

×6

Utilities matched from this issue’s tags and category — try them while you read without losing context.

GitHub issue graph ai analysis

Paste a GitHub issue URL. We fetch that issue, discover linked issues from bodies/comments/timeline, collect linked pull requests, and produce a structured English report.

The report is written in English Markdown for sharing and archival.

Helpful · Quick feedback

Loading…
GitHub stats
anthropics/claude-code#47995•Fetched 2026-04-15 06:36:22
View on GitHub
Comments
0
Participants
1
Timeline
3
Reactions
0
Author
g44uch0g44uch0
Participants
g44uch0g44uch0
Timeline (top)
labeled ×3

Error Message

Error Messages/Logs

Error "La virtualización no está disponible" appears immediately

Root Cause

Cowork shows "La virtualización no está disponible — El espacio de trabajo de Claude requiere Virtual Machine Platform, pero el servicio de virtualización no responde" permanently. Restarting does not resolve it. All Windows virtualization features are enabled (VirtualMachinePlatform, HypervisorPlatform, WSL, Hyper-V). The root cause is that the ASUS TUF FX505DT BIOS locks the SVM Mode option behind an Administrator password that cannot be set by the user, making it impossible to enable hardware virtualization from the BIOS. Related issues: #27316, #29887, #37265, #45715

Code Example

La virtualización no está disponible. El espacio de trabajo de Claude requiere Virtual Machine Platform, pero el servicio de virtualización no responde. Reinicia tu computadora para resolver esto.
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Cowork shows "La virtualización no está disponible — El espacio de trabajo de Claude requiere Virtual Machine Platform, pero el servicio de virtualización no responde" permanently. Restarting does not resolve it. All Windows virtualization features are enabled (VirtualMachinePlatform, HypervisorPlatform, WSL, Hyper-V). The root cause is that the ASUS TUF FX505DT BIOS locks the SVM Mode option behind an Administrator password that cannot be set by the user, making it impossible to enable hardware virtualization from the BIOS. Related issues: #27316, #29887, #37265, #45715

What Should Happen?

Cowork should either detect that the issue is a BIOS-level SVM lock and display a clear message explaining this specific situation, or find an alternative way to initialize the workspace without requiring SVM Mode to be manually enabled in BIOS. On laptops where the BIOS Administrator password is locked by the manufacturer, users have no way to enable SVM Mode themselves.

Error Messages/Logs

La virtualización no está disponible. El espacio de trabajo de Claude requiere Virtual Machine Platform, pero el servicio de virtualización no responde. Reinicia tu computadora para resolver esto.

Steps to Reproduce

Install Claude Desktop (latest version) on ASUS TUF Gaming FX505DT with Windows 11 Pro Enable all Windows virtualization features: VirtualMachinePlatform, HypervisorPlatform, Microsoft-Windows-Subsystem-Linux, Microsoft-Hyper-V-All Run bcdedit /set hypervisorlaunchtype auto as Administrator and restart Open Claude Desktop and navigate to the Cowork tab Error "La virtualización no está disponible" appears immediately Restarting does not resolve it In Task Manager → Performance → CPU, Virtualization shows as "Deshabilitado" Attempting to enable SVM Mode in BIOS (Advanced → CPU Configuration) is not possible — the option is greyed out and locked because the BIOS Access Level is "User" and the Administrator Password is locked by ASUS on this model

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

N/A — using Claude Desktop app, not Claude Code CLI

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

Device: ASUS TUF Gaming FX505DT-BQ624, manufactured 2020-07 CPU: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx RAM: 8192 MB DDR4 BIOS Version: 316 The BIOS Access Level is locked at "User" on this model. The Administrator Password field is not accessible, making it impossible to elevate privileges to enable SVM Mode. This appears to be a manufacturer-level restriction on this laptop model. Windows features confirmed enabled via PowerShell:

VirtualMachinePlatform: Enabled HypervisorPlatform: Enabled Microsoft-Windows-Subsystem-Linux: Enabled Microsoft-Hyper-V-All: Enabled

extent analysis

TL;DR

The issue can be mitigated by either finding an alternative way to initialize the workspace without requiring SVM Mode or by displaying a clear message explaining the BIOS-level SVM lock.

Guidance

  • Investigate alternative initialization methods for the workspace that do not require SVM Mode to be enabled in the BIOS.
  • Consider adding a check in the Cowork application to detect when the BIOS has SVM Mode locked and display a specific error message explaining the situation to the user.
  • Review the BIOS settings and manufacturer documentation to confirm if there are any other possible workarounds or settings that could enable SVM Mode.
  • Collaborate with the manufacturer or explore community forums to see if other users have found solutions to unlock the Administrator Password field or enable SVM Mode on the same laptop model.

Example

No code snippet is provided as the issue is related to BIOS settings and hardware virtualization.

Notes

The issue is specific to the ASUS TUF FX505DT laptop model, and the solution may not apply to other devices. The BIOS-level restriction on this model makes it challenging to enable SVM Mode, and a software-based solution may be necessary.

Recommendation

Apply a workaround by displaying a clear error message explaining the BIOS-level SVM lock when the Cowork application detects that SVM Mode is locked in the BIOS. This approach provides a better user experience and informs the user of the specific issue, rather than a generic error message.

Vote matrix · Quick signals

Works
Did the solution work? Tap to confirm.
Easy Fix
Was it a quick fix?
Time Saver
Did it save you time?
Blocking
Was it severely blocking?
Common Issue
Are others likely hitting this too?
Flaky / Intermittent
Is it intermittent?
Verified / Reproducible
Can you reproduce it reliably?
Loading…
#api#embedding generation#cache error#pipeline error#runtime error

Still need to ship something?

×6

Another batch ranked right after the header list — different links, same matching logic.

Back to top recommendations

TRENDING

claude-code - 💡(How to fix) Fix [BUG] Cowork "Virtualization not available" on ASUS TUF FX505DT — SVM Mode locked in BIOS [1 participants]