Issue Station
Sign In
Tools hereToolbox

claude-code - 💡(How to fix) Fix [BUG] Extra usage enabled but Claude Code is fully locked (no input box) after weekly limit [1 participants]

Official PRs (…)
ON THIS PAGE

Recommended Tools

×6

Utilities matched from this issue’s tags and category — try them while you read without losing context.

GitHub issue graph ai analysis

Paste a GitHub issue URL. We fetch that issue, discover linked issues from bodies/comments/timeline, collect linked pull requests, and produce a structured English report.

The report is written in English Markdown for sharing and archival.

Helpful · Quick feedback

Loading…
GitHub stats
anthropics/claude-code#46812•Fetched 2026-04-12 13:32:24
View on GitHub
Comments
0
Participants
1
Timeline
5
Reactions
0
Author
pdk57pdk57
Participants
pdk57pdk57
Timeline (top)
labeled ×4cross-referenced ×1

Error Message

Error Messages/Logs

Root Cause

Because there is no input UI, I cannot use the /bug or /doctor commands.

RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I’m on Claude Pro with Extra usage turned on, but Claude Code is completely locked and does not recognize my extra usage balance. There is no input box or “Start chat” button in Claude Code on either web or desktop, so I cannot run /bug or /doctor.

Account/usage state

Plan: Claude Pro

Weekly limits: “All models – 100% used, resets Sun 11:00 PM”

Extra usage: enabled

Monthly extra-usage spend limit: $75

Extra usage balance: $69.90 (plus a $20 promo credit that I claimed)

Extra usage page shows: “$5.80 spent – resets May 1 – 8% used”

What I expected

According to the Help Center article “Extra usage for paid Claude plans”, extra usage should allow continued use after reaching plan limits, session limits should still reset every 5 hours, and extra usage should apply to Claude Code terminal usage as well. I expected that, after hitting my weekly included limit, new Claude Code sessions would be allowed and usage would be billed to my extra usage balance. What actually happens

In Claude Code (web and desktop), there is no “Start chat” button and no input box.

Any attempt to start a new Code session shows:

“You’ve hit your limit · resets Apr 12, 11pm (America/New_York)”

Because there is no input UI, I cannot use the /bug or /doctor commands.

As a result, I cannot use Claude Code at all, even though I have $69.90 of extra usage available. When this started

I hit my weekly limit first.

After that, I purchased a $50 extra-usage bundle and claimed a $20 promo extra-usage credit.

Only after that did I raise my monthly extra-usage spend limit to $75.

Since hitting the weekly limit, every new Claude Code session has been blocked. Environment

Desktop app version: Version 1.1617.0 (8d6345)

OS: Windows 11

Also happens in browser: Chrome Version 147.0.7727.56 (Official Build) (64-bit)

Why I’m filing this:

Support confirmed this is a technical problem with how extra usage is applied to Claude Code for my account (not a configuration issue), but I was told to use /bug which I cannot do without an input box. I’m filing here so engineering can investigate why Claude Code is not honoring extra usage as documented and why the input UI is missing.

What Should Happen?

Fix the aforementioned issues.

Error Messages/Logs

Steps to Reproduce

see above

Claude Model

Opus

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

v2.1.101

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

No response

extent analysis

TL;DR

The issue can be resolved by investigating and fixing the technical problem with how extra usage is applied to Claude Code for the user's account, as confirmed by support.

Guidance

  • Verify that the extra usage balance is correctly reflected in the user's account settings and that the monthly extra-usage spend limit is properly configured.
  • Check the Claude Code documentation to ensure that the expected behavior of extra usage is correctly understood and that there are no known issues or limitations.
  • Investigate the possibility of a bug or technical issue with the Claude Code implementation that is preventing the input UI from being displayed and the extra usage balance from being applied.
  • Consider temporarily adjusting the monthly extra-usage spend limit or the extra usage balance to test if this resolves the issue.

Example

No code snippet is provided as the issue seems to be related to a technical problem with the Claude Code implementation rather than a code-specific issue.

Notes

The issue may be specific to the user's account or configuration, and further investigation is needed to determine the root cause. The user has already contacted support, which confirmed that it is a technical problem, but the exact cause is still unknown.

Recommendation

Apply workaround: The user should work with the support team to investigate and fix the technical issue, and in the meantime, consider adjusting the monthly extra-usage spend limit or the extra usage balance to test if this resolves the issue.

Vote matrix · Quick signals

Works
Did the solution work? Tap to confirm.
Easy Fix
Was it a quick fix?
Time Saver
Did it save you time?
Blocking
Was it severely blocking?
Common Issue
Are others likely hitting this too?
Flaky / Intermittent
Is it intermittent?
Verified / Reproducible
Can you reproduce it reliably?
Loading…
#api#embedding generation#cache error#pipeline error#runtime error

Still need to ship something?

×6

Another batch ranked right after the header list — different links, same matching logic.

Back to top recommendations

TRENDING