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claude-code - 💡(How to fix) Fix [BUG] Google Drive connector shows Connected but tools not available in claude.ai chat [1 participants]

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anthropics/claude-code#46760•Fetched 2026-04-12 13:33:46
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Error Message

Error Messages/Logs

Code Example

Connector UI shows "Connected" but Claude cannot access any Drive files. Disconnecting and reconnecting multiple times does not resolve the issue.
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Subject: Google Drive connector shows Connected but tools not available in claude.ai chat

Preflight Checklist

  • I have searched existing issues and this is not a duplicate
  • This is a single bug report

What's Wrong? The Google Drive connector shows as "Connected" in claude.ai Settings → Connectors, but Claude cannot access any Google Drive tools during chat sessions. Gmail and Google Calendar connectors work correctly in the same session.

Steps to Reproduce

  1. Go to claude.ai Settings → Connectors
  2. Connect Google Drive (shows as "Connected")
  3. Start a new chat and ask Claude to access Google Drive
  4. Claude reports no Google Drive tools are available

Expected Behavior Google Drive tools should be available in chat, the same way Gmail and Google Calendar tools are.

Actual Behavior Connector UI shows "Connected" but Claude cannot access any Drive files. Disconnecting and reconnecting multiple times does not resolve the issue.

Additional Context

  • Gmail: ✅ Working
  • Google Calendar: ✅ Working
  • Google Drive: ❌ Not loading despite showing Connected
  • Issue persists across multiple reconnection attempts and new chat sessions

Platform Claude.ai web interface

What Should Happen?

Google Drive tools should be available in chat, the same way Gmail and Google Calendar tools are.

Error Messages/Logs

Connector UI shows "Connected" but Claude cannot access any Drive files. Disconnecting and reconnecting multiple times does not resolve the issue.

Steps to Reproduce

  1. Go to claude.ai Settings → Connectors
  2. Connect Google Drive (shows as "Connected")
  3. Start a new chat and ask Claude to access Google Drive
  4. Claude reports no Google Drive tools are available

Claude Model

Not sure / Multiple models

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

tryied this on claude chat

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

extent analysis

TL;DR

The issue can likely be resolved by checking the Google Drive connector's authentication scope and permissions to ensure Claude has the necessary access to Google Drive tools.

Guidance

  • Verify that the Google Drive connector has the correct authentication scope and permissions to access Google Drive tools, as this might be causing the discrepancy between the "Connected" status and the lack of access.
  • Check the Claude.ai documentation for specific requirements or settings needed for Google Drive integration, as there might be additional configuration steps required.
  • Attempt to connect Google Drive using a different account or credentials to isolate if the issue is account-specific or a general problem with the connector.
  • Review any available logs or error messages from the Claude.ai platform or Google Drive API to identify potential issues with authentication, authorization, or API requests.

Example

No specific code snippet can be provided without more details on the implementation, but ensuring that the authentication scope includes necessary permissions for Google Drive access is crucial. For example, if using Google API Client Library, the scope might need to include https://www.googleapis.com/auth/drive for full drive access.

Notes

The issue might be specific to the configuration of the Google Drive connector within Claude.ai or an issue with the authentication flow. Without more detailed logs or error messages, it's challenging to provide a precise fix. The guidance provided is based on common issues with API integrations and authentication.

Recommendation

Apply workaround: Check and adjust the authentication scope and permissions of the Google Drive connector, as this is the most likely cause of the issue given the "Connected" status but lack of access to Google Drive tools.

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