claude-code - 💡(How to fix) Fix [Bug] Paid Claude Max subscription not visible on claude.ai web despite active CLI authentication [1 participants]

[{"error":"TypeError: Cannot read properties of undefined (reading 'toLowerCase')\n at x38.indexPath (file:///C:/Users/victor/AppData/Roaming/npm/node_modules/@anthropic-ai/claude-code/cli.js:5484:6618)\n at x38.buildAsync (file:///C:/Users/victor/AppData/Roaming/npm/node_modules/@anthropic-ai/claude-code/cli.js:5484:6154)\n at runNextTicks (node:internal/process/task_queues:65:5)\n at process.processImmediate (node:internal/timers:453:9)\n at async CkY (file:///C:/Users/victor/AppData/Roaming/npm/node_modules/@anthropic-ai/claude-code/cli.js:5486:1894)","timestamp":"2026-04-12T00:37:57.696Z"},{"error":"Error: Command failed: C:\Users\victor\AppData\Roaming\npm\node_modules\@anthropic-ai\claude-code\vendor\ripgrep\x64-win32\rg.exe --hidden --glob !.git --glob !.svn --glob !.hg --glob !.bzr --glob !.jj --glob !.sl --max-columns 500 -i -l gmail|gcal|Google Calendar|Gmail|claude\.ai C:\Users\victor\.claude\n\n at genericNodeError (node:internal/errors:983:15)\n at wrappedFn (node:internal/errors:537:14)\n at ChildProcess.exithandler (node:child_process:417:12)\n at ChildProcess.emit (node:events:519:28)\n at maybeClose (node:internal/child_process:1101:16)\n at ChildProcess._handle.onexit (node:internal/child_process:304:5)\n at Process.callbackTrampoline (node:internal/async_hooks:130:17)","timestamp":"2026-04-12T00:41:00.223Z"}]

TL;DR

The issue might be resolved by verifying the account configuration and ensuring that the paid plan is correctly linked to the user's email address on the claude.ai web platform.

Guidance

• Check the email address associated with the paid plan on the claude.ai web platform to ensure it matches the one used for the CLI session.
• Verify that the paid plan, Max, is correctly configured and visible on the claude.ai web platform for the user's account.
• Investigate the TypeError: Cannot read properties of undefined (reading 'toLowerCase') error in the CLI code to determine if it's related to the account lockout issue.
• Try clearing the local CLI cache or reinstalling the CLI to see if it resolves the issue.

Notes

The provided error messages suggest that there might be an issue with the CLI code or the user's account configuration. However, without more information about the claude.ai web platform's backend or the user's account settings, it's difficult to provide a more specific solution.

Recommendation

Apply workaround: Try verifying the account configuration and ensuring that the paid plan is correctly linked to the user's email address on the claude.ai web platform, as this might resolve the issue without requiring a code change or upgrade.