claude-code - 💡(How to fix) Fix [BUG] Windows: Cowork fails to start - “VM service not running” (app hang / stuck) [1 participants]

Exact error: “Failed to start Claude’s workspace - VM service not running. The service failed to start.”

Error Messages/Logs

1. start typing a command and eventually I get an error

TL;DR

The issue is likely related to the VM service not starting, and a potential workaround is to investigate and resolve the MoAppHang error (Event ID 1001) in the Windows Event Viewer.

Guidance

• Investigate the MoAppHang error (Event ID 1001) in the Windows Event Viewer to understand the cause of the VM service failure.
• Check the system resources and configuration to ensure that the Virtual Machine Platform is properly enabled and configured.
• Consider reinstalling the Virtual Machine Platform or updating the Windows operating system to the latest version.
• Verify that the cowork-svc process is running and not stuck at 0% CPU usage, and try terminating and restarting the process if necessary.

Example

No code snippet is provided as it is not clearly supported by the issue.

Notes

The issue may be related to a configuration or system resource problem, and resolving the MoAppHang error may require additional troubleshooting steps. The fact that reinstalling the workspace and restarting the computer did not resolve the issue suggests that the problem may be more complex.

Recommendation

Apply workaround: Investigate and resolve the MoAppHang error (Event ID 1001) in the Windows Event Viewer, as this is the most likely cause of the VM service failure.