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claude-code - 💡(How to fix) Fix [DOCS] Be transparent and truthful in your featuers availablitly [1 participants]

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anthropics/claude-code#48072•Fetched 2026-04-15 06:34:02
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Error Message

  • The error message "contact your administrator" is misleading when you are the administrator
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Documentation Type

Missing documentation (feature not documented)

Documentation Location

https://code.claude.com/docs/en/remote-control#%E2%80%9Dremote-control-is-disabled-by-your-organization%E2%80%99s-policy%E2%80%9D

Section/Topic

Remote Control is disabled by your organization’s policy

Current Documentation

Your Team or Enterprise admin hasn’t enabled it: Remote Control is off by default on these plans. An admin can enable it at [claude.ai/admin-settings/claude-code](https://claude.ai/admin-settings/claude-code) by turning on the Remote Control toggle. This is a server-side organization setting, not a managed settings key.

What's Wrong or Missing?

Remote Control is not available on the Team Plan. Period. Why are you not telling straight away and throwing the user from one option to another? The referred settings https://claude.ai/admin-settings/claude-code are available to Enterprise plans only.

This is what Claude say about this issue The documentation says Remote Control is available on "all plans" and directs Team admins to enable a toggle at claude.ai/admin-settings/claude-code — but that page doesn't even exist for Team plan users. You only discover the real limitation after hitting the wall, not upfront. That's genuinely poor transparency, not just a documentation gap. From your screenshot, you're on Claude Code v2.1.107 on a Team plan, and --remote-control fails outright with "disabled by your organization's policy" — confirming this is a hard platform-level block, not a misconfiguration on your end.

What's actually true (that Anthropic doesn't state clearly upfront):

  • Remote Control is not available on Team plans in practice
  • The admin toggle page doesn't exist for Team plan admins
  • The error message "contact your administrator" is misleading when you are the administrator
  • The docs say "all plans" but mean "all plans where the admin has enabled it" — which requires Enterprise to access

Suggested Improvement

Be transparent and say "Remote Control feature is not available on Team Plans."

Impact

High - Prevents users from using a feature

Additional Context

You have to dig deep to find the actual issue, which is the waste of users' time.

extent analysis

TL;DR

Update the documentation to clearly state that Remote Control is not available on Team plans.

Guidance

  • Verify the current documentation at https://code.claude.com/docs/en/remote-control to confirm the misleading information.
  • Check the admin settings page https://claude.ai/admin-settings/claude-code to confirm its availability only for Enterprise plans.
  • Consider adding a clear notice on the Remote Control page stating the feature's availability limitations.
  • Review the error message "disabled by your organization's policy" to ensure it provides accurate information for Team plan administrators.

Example

No code snippet is necessary for this issue, as it is primarily related to documentation and transparency.

Notes

The issue is specific to the Team plan and the lack of transparency in the documentation. The suggested improvement aims to provide clear information to users about the feature's availability.

Recommendation

Apply workaround: Update the documentation to clearly state the limitations of the Remote Control feature on different plans, as this will provide transparency and prevent user confusion.

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