ollama - 💡(How to fix) Fix Login no longer works with username, and only email accepted [1 participants]

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ollama/ollama#15478Fetched 2026-04-11 06:12:36
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Previously, it was possible to sign in to ollama.com using a username (not email). After a recent change to the authentication system, the sign in page now only accepts email address as the login identifier.

I registered with a username a few months ago

Root Cause

  1. Go to https://ollama.com/signin
  2. enter my username in the login field
  3. Login fails, because the field appears to only accept an email format
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What is the issue?

Description

Previously, it was possible to sign in to ollama.com using a username (not email). After a recent change to the authentication system, the sign in page now only accepts email address as the login identifier.

I registered with a username a few months ago

Steps to Reproduce

  1. Go to https://ollama.com/signin
  2. enter my username in the login field
  3. Login fails, because the field appears to only accept an email format

Expected Behavior

I should be able to sign in using my username OR email, as both were accepted at the time of account registration.

Actual Behavior

Only email address is accepted in the sign in field. Users who only remember their username (not their email) are locked out of their account with no recovery path.

PLEASE

  • Allow login with either username or email (as many platforms do)
  • OR provide a username based account lookup/recovery tool
  • OR send a notification to registered users about the change

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

extent analysis

TL;DR

Allowing login with either username or email, or providing a username-based account lookup/recovery tool, would resolve the issue.

Guidance

  • Review the authentication system change to identify why username login was restricted to only accept email addresses.
  • Consider implementing a fallback or alternative login method that accepts usernames, to support existing users who registered with usernames.
  • Develop a username-based account lookup or recovery tool to help users who only remember their username retrieve their account information.
  • Notify registered users about the change in login credentials to avoid confusion and lockouts.

Example

No specific code example can be provided without more details on the authentication system implementation.

Notes

The exact implementation details of the authentication system change are not provided, which limits the ability to offer a precise fix. However, allowing username login or providing a recovery tool would likely address the issue.

Recommendation

Apply a workaround by implementing a username-based account lookup or recovery tool, as this would provide an immediate solution for users locked out due to the change, without requiring a full overhaul of the authentication system.

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ollama - 💡(How to fix) Fix Login no longer works with username, and only email accepted [1 participants]