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hermes - 💡(How to fix) Fix [Bug]: The native Windows app crashes on launch

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Error Message

  1. It is closed without any error. It crashes without any error

Additional Logs / Traceback (optional)

Root Cause

Root Cause Analysis (optional)

Code Example

Report       https://paste.rs/f1UY6
agent.log    https://paste.rs/DjLYm
desktop.log  https://paste.rs/9bnSl

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RAW_BUFFERClick to expand / collapse

Bug Description

The app crashes upon launch. This is all I see before it crashes on me.

I re-installed the app twice to confirm that it is not working. I can access hermess from Powershell though.

<img width="1532" height="1003" alt="Image" src="https://github.com/user-attachments/assets/90fd1d7b-8c60-4bce-a553-16fa08015851" />

Steps to Reproduce

  1. Click on the hermes app icon in the Windows start menu
  2. The above frame is shown
  3. It is closed without any error.

Expected Behavior

Should be able to see that Chat UI.

Actual Behavior

It crashes without any error

Affected Component

Other

Messaging Platform (if gateway-related)

N/A (CLI only)

Debug Report

Report       https://paste.rs/f1UY6
agent.log    https://paste.rs/DjLYm
desktop.log  https://paste.rs/9bnSl

Operating System

Windows 11

Python Version

3.11.14

Hermes Version

0.15.1 (2026.5.29)

Additional Logs / Traceback (optional)

Root Cause Analysis (optional)

No response

Proposed Fix (optional)

No response

Are you willing to submit a PR for this?

  • I'd like to fix this myself and submit a PR

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