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n8n - 💡(How to fix) Fix Workflows intermittently disappear from dashboard and shared credentials missing for non-admin users

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Error Message

Describe the problem/error/question

What is the error message (if any)?

There are no explicit error codes or error messages thrown in the UI. The credentials simply do not populate in the dropdown menu, and the workflow dashboard completely empties/re-populates intermittently. N/A - This is a workspace/credential visibility and loading issue, not a node execution error.

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Describe the problem/error/question

Multiple non-admin users on our n8n Cloud production instance are experiencing a critical UI and permission synchronization issue where workflows intermittently disappear entirely from their dashboards ("come and go"). Furthermore, when the workflows do briefly reappear, these users are completely unable to see, add, or select our shared Salesforce credentials from the node configuration dropdown menus.

Timeline and Observations:

  1. User 1: Noticed that existing Salesforce credentials suddenly vanished from her workflows and could not be selected from the dropdown menu.
  2. Admin Action: The instance administrator checked from their end (where everything appeared normal) and attempted to remove and re-add User1 to the credential permissions. This did not resolve the issue.
  3. Escalation to Dashboard Failure: Shortly after, User1 reported that all of her workflows completely disappeared from her dashboard. Soon after, User2 and User3 reported the exact same symptoms. Workflows dynamically vanish and reappear for them, and the Salesforce credentials remain completely unavailable when the workflows are visible.
  4. Troubleshooting Attempted: Affected users attempted to restart their machines and clear their browser cache, but the behavior persists. The instance administrator is not experiencing the issue.

What is the error message (if any)?

There are no explicit error codes or error messages thrown in the UI. The credentials simply do not populate in the dropdown menu, and the workflow dashboard completely empties/re-populates intermittently.

Please share your workflow/screenshots/recording

Workflows are intermittently disappearing from the dashboard for affected users, making it difficult to safely grab a stable workflow JSON canvas export at this time.

Share the output returned by the last node

N/A - This is a workspace/credential visibility and loading issue, not a node execution error.

Debug info

core

  • n8nVersion: 2.25.6
  • platform: cloud

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